Bilingual Member Services Representative
Job Summary/Company: Sparks Group has partnered with a local federal credit union headquartered in Falls Church, VA with branches across Northern VA. We are looking for the next integral member of their Customer Service team, so if you are a people person that likes to help solve problems this may be the temp-to-perm role for you! We are seeking a friendly and engaging Bilingual (Spanish) Member Services Representative.
If you are bilingual in Spanish, have knowledge and recent experience in the banking industry and want to assist members with navigating through their banking questions, apply now or call 703-821-1911! Responsibilities:
- Answer calls and provide exceptional customer service by answering and directing questions from Spanish-speaking members and potential new customers.
- Listen to customer requests to understand issues and best resolve problems.
- Operate multi-line telephone system and transfer to appropriate party or department within the organization.
- Maintain knowledge of programs and technology offered by the credit union.
- At least one year of recent banking experience is required.
- Bilingual in Spanish is required with the ability to read, write and understand common banking terms in Spanish.
- Previous customer service, call center and/or cross-selling experience.
Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.
We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!