Manager, IT Operations- Epic

Virginia Beach, VA
Mar 28, 2018
May 30, 2018
IT, Management
Full Time
Job Description: Sentara Healthcare's Information Technology Dept is seeking an experienced Manager, IT Operations for our Sentara Independence location.
The Service Manager has accountability for ensuring services meet the business need and are delivered in accordance with agreed sevice levelss, managing the service lifecycle. Responsible to managing resources to deliver the IT services which they oversee, and to anticipate and troubleshoot any issues. Role is found within Technical, Operations, Application or Service Desk venues. Position manages activities through direct and indirect staff to schedule resources, provide technical direction, future planning, support, and enhancement practices for IT services. Provides leadership in the design, development, support, and implementation of technology services. Manages scope and prioritization of work assignments, paying strong attention to detail and deadlines. Promotes the use of enterprise tools and development/support standards. Interacts with user community to document business requirements, conduct process analyses, and define conceptual design. Monitors change requests to ensure best practices are being utilized. Ensures team responds to and addresses reported problems pertaining to the service performance and reliability. Evaluates employee performance and provides development and training of staff. Perform other duties as required.

Position responsible for managing support of core clinical applications in post-acute (home health and long term care) departments. Prior management experience, experience in post acute and Epic experience preferred.

Sentara Benefits: Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, CLICK HERE! Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth! Keyword: Clinical IT, Management, Information Technology, Epic

Education Level
Bachelor's Level Degree - Experience in lieu of education: Yes

Required: Supervisory - 5 years

Preferred: None, unless noted in the “Other” section below

None, unless noted in the “Other” section below


Preferred: None, unless noted in the “Other” section below

Minimum 10+ years of related IT experience in lieu of education

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