Customer Service Representative

Location
Washington D.C.
Posted
Mar 29, 2018
Closes
May 30, 2018
Ref
JR-90269781
Function
Customer Service
Hours
Full Time

The Washington Post is looking to hire a tech-savvy Customer Service Representative!

The ideal candidate will:

•             Respond to customer help desk inquires both in writing and over the telephone.

•             Be detailed oriented with data entry

•             Trouble shoot digital and home delivery product issues with readers

•             Escalate reader issues to internal teams as necessary

•             Provide reporting for customer issue resolutions

Monday - Friday, 9 AM to 5 PM

Occasional weekend hours

Qualifications:

•             1-3 years customer service experience; technology industry experience a plus.

•             Excellent verbal and written communication skills, including ability to present information to all levels of the organization

•             Proficiency working with MS Office applications; ability to learn how to use various software applications

•             Self-starter with a high degree of initiative, follow through and ability to work independently;

•             Well organized professional with service orientation and ability to work as part of a team;

•             Strong administrative skills, outstanding interpersonal skills including written grammar

•             Ability to handle multiple job demands, as well as the ability to prioritize work from various sources;

•             Ability to work with a diverse customer and employee population, including all levels of management and staff;

•             Ability to maintain confidentiality of sensitive business and personnel matters;

•             Ability to work well under pressure and in an ever-changing, flexible environment;

•             Excellent performance and attendance record.

•             Passion for consumer electronics, strong proficiency with personal devices such as smartphones.

This is an exciting opportunity working with our customers and products!

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