Ticket Manager - Hoya Athletics
Ticket Manager - Hoya Athletics
The Ticket Manager plays a key role in managing all aspects of the day-to-day operations of the Georgetown Athletic Ticket Office, including but not limited to ticket sales, customer service, and financial reconciliations. Reporting to the Director of Ticket Sales and Operations, the Ticket Manager has duties that include but are not limited to:
- Assists with the management of ticket operations for the Athletic Department's ticketed sports, including men's basketball, women's basketball, men's lacrosse, women's lacrosse, football and men's soccer.
- Manages the Georgetown Athletic Ticket Office's team of graduate student interns and student workers.
- Helps to ensure that policies and procedures are in place to comply with audit and NCAA compliance regulations.
- Bachelor's degree
- Strong proficiency in computer use and relevant Microsoft applications - Excel, in particular
- Excellent organizational skills
- Strong communications skills - both verbal and written
- Excellent interpersonal skills that demonstrate an ability to work effectively with a wide range of constituencies in a diverse community
- Ability to foster a cooperative work environment
- Good judgment and ability to make administrative/procedural decisions
- Knowledge of University and Department philosophies, policies, and regulations
- Knowledge of NCAA regulations
- Availability and willingness to work weekends, evenings, and holidays
- 1 to 2 years of experience with Ticketmaster's Archtics ticketing system or a similar ticketing system
- Experience in customer service, employees, management, and financial reconciliation
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