Manager for Implementation, English Language Programs - Center for Intercultural Education and Deve
Manager for Implementation, English Language Programs - Center for Intercultural Education and Development
Since 1981, Georgetown University's Center for Intercultural Education and Development (CIED) has been recognized as a leader in educational exchange programs for people around the world ranging from youth to senior business and public policy officials. CIED programs tap the distinguished academic resources of the University and the Center's more than 30 years' expertise in educational experiences that forge intercultural understanding.
The Manager for Implementation is a key member of the Implementation team for the U.S. Department of State funded English Language Programs (ELP). The primary objective of the Implementation team is to provide support for ELP participants, from the time they are selected to the program, through their graduation to the alumni community.
The Manager for Implementation oversees all aspects of participant support, including interfacing with key stakeholders to ensure clarity and consensus on policy, reviewing participant budgets and agreements, managing participant databases, coordinating the pre-departure process for participants, reviewing and analyzing participant reports and surveys, and trouble-shooting participant issues, as they arise. S/he directly supervises a staff of three Program Coordinators and one Administrative Officer and interacts daily with U.S. Department of State counterparts in the Washington, DC office and staff at 90+ US Embassies worldwide.
English Language Programs sends experienced US TESOL professionals to educational institutions on short- and long-term assignments in all regions of the world. Short-term participants, Specialists, and long-term participants, Fellows, are cultural ambassadors who promote English language learning and mutual understanding through cultural exchange. The Center for Intercultural Education and Development (CIED) at Georgetown University is the current administrator of English Language Programs.
The Manager for Implementation reports to the Program Director, and has duties that include but are not limited to:
Administration of Fellow and Specialist assignments:
- Oversees and implements day-to-day processes related to the participant experience, including agreements, payments, expense reports and reimbursements, and travel, as well as carries out other participant oversight responsibilities.
- Analyzes participant reports for issues; provides on-going report overview to U.S. Department of State; and adapts and redesigns report processes, as needed.
- Takes organizational lead on major participant events such as the annual Pre-Departure Orientation (PDO), including the PDO app, and mid-year professional development for Fellows.
- Captures, reviews, and analyzes historical information on program participants; and works with U.S. Department of State on using this information to improve and streamline operations.
- Creates and maintains processes for emergencies, evacuations, medical problems, housing issues, and host institution issues; serves as POC for these issues, including the emergency phone line for program participants; and works with Program Director and U.S. Department of State on troubleshooting and resolving the issues.
- Provides feedback on and participates in the activities associated with the online Community of Practice for program participants.
- Implementation aspect of the Fellow and Specialist proposal system and participant database.
- Oversees development and management of the participant and budget databases for Fellows and Specialists; and creates and maintains participant data collection systems.
- Oversees data entry, maintenance, and reporting from the databases.
Fellow and Specialist management for one of the U.S. Department of State geographic regions:
- Collects and processes participant documents, including agreements and amendments.
- Coordinates travel and processes expense reports.
- Collects and reviews participant reports.
- Maintains participant data and closes out participants in the system upon completion of the program.
- Collects and curates participant information needed for the program reports.
- Writes mandatory quarterly and final reports for the U.S. Department of State for the Cooperative Agreements and individual U.S. Embassy funded grants (30+ reports each quarter).
- Prepares and provides ad hoc reports as requested by the U.S. Department of State.
Program outreach and other duties:
- Participates in outreach and recruitment activities, as needed.
- Other duties, as assigned.
- Advanced degree in TESOL or field related to the English language education
- Experience working with educational programs
- Ability to work in a fast-paced and changing environment
- Ability to independently establish objectives
- Ability to plan, direct, and evaluate all aspects of work projects
- Ability to understand, synthesize, and conceptualize input and requests from multiple stakeholders
- High level of attention to detail and ability to multitask based on evolving needs of multiple stakeholders
- Highly developed skills in adaptive leadership and resiliency
- Strong interpersonal communication skills
- Exemplary collaborative capacity
- Alumni of the U.S. Department of State English Language Fellow or Specialist Programs
- Experience working with federally funded educational exchange programs and/or with government organizations, ideally ECA/A/L programs
- 5+ years supervisory experience
- Experience managing educational programs
- Experience managing and balancing budgets
- Experience developing and working with databases and Knowledge Management Systems
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