Must have the demonstrated ability to provide Tier I and Tier II support to end-users for software applications, desktop systems, notebook systems, mobile devices, and printers. Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels. The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems. They are required to have comprehensive knowledge of operating systems, servers and software applications, as well as hardware, and other peripheral components. They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers. The candidate must have the ability to track and trend problems and identify process improvement opportunities.
Required Skills & Required Experience
Candidate must have at least 3 years of relevant experience
Must have High School Diploma or equivalent
A/E/C industry experience not required but highly preferred
Experience with Bentley products, AutoCAD, and REVIT highly preferred
- Must be physically able to lift and carry 50 lbs
*At this time, Dewberry will not sponsor a new applicant for work authorization.
*Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.
*Prior to a final offer of employment, the selected candidate will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.
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