Help Desk Support
Columbia, Maryland Skills : 2+ years in a comparable technical role with over-the-phone support experience Proficient with use of Windows XP, Vista and MS Office products. Experience with MACs is a plus Ideal candidate will have mobile phone support experience General Knowledge of PC and Laptop support, VPN, remote support tools, Wireless configurations, Internet Explorer and Firefox. Description : Provide First Level technical support to users experiencing operational and systems malfunctions, both hardware and software related. Provides technical assistance over the phone for all supported locations addressing both emergency and routine issues.