User Support Technician I

Employer
Chickasaw Nation Industries
Location
Washington, DC
Posted
Mar 14, 2018
Closes
Mar 15, 2018
Function
Accountant, IT
Industry
Specialty Trades
Hours
Full Time
The User Support Technician I provides technical support for the Federal Aviation Administration (FAA) by assessing and troubleshooting computer user support problems such as password resets, desktop issues and specialized applications problems. This position works within a team and serves as an initial point of contact for troubleshooting personal computer (PC) hardware, software and printer problems. In addition to providing both phone and in-person support, the User Support Technician remotely works on computer equipment using authorized remote control tools and software while closely following national and local policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the

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