Help Desk - Tier 2/ eLearning

Vienna, VA
Mar 14, 2018
Mar 15, 2018
Full Time
Tier 2 Help Desk/eLearning Rep Tysons Corner, VA MUST: Experienced Tier 2 Help Desk candidate 5 years of experience in client-facing consulting and on-site operational support Experience working in a Level 2/Tier 2 Technical Help Desk Support role for a desktop or web-based software solution Demonstrated experience with software troubleshooting & testing as well as in bug tracking and ticketing software Basic understanding of the software development life-cycle (SDLC) Proficient with the following industry-standard computer software and web browsers: Windows, Microsoft Office (Word, Excel, PowerPoint, VPN, and webmail) Internet Explorer, FireFox, Safari, and other commonly-used business tools Must have excellent

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