Analyst - Technical Systems Support Analyst (Germantown,MD)

Employer
Quadrant
Location
Germantown, MD
Posted
Mar 14, 2018
Closes
Mar 15, 2018
Function
Analyst
Hours
Full Time
Analyst Technical Systems Support Analyst (Bi-Lingual) Germantown MD MUST Technical Systems Support Analyst Fluency in both English and Spanish language required Experience in analyzing customer and understanding end-to-end life cycle of a customer and participate in the system design resolution including business process, US and API definitions 5+ years of industry experience working for an ISP (internet service provider) and/or CSP (communications service provider) required 3+ years exp. required in CRM (customer relationship management) and/or billing systems for a ISP or CSP Experience in Analyzing and resolving product/ service problems by clarifying the customer's complaint; determining the cause of

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