Contact Center Shift Manager

Employer
Bon-Ton Stores
Location
York, PA
Posted
Mar 14, 2018
Closes
Mar 15, 2018
Function
Management
Industry
Other
Hours
Full Time
The Bon-Ton Stores, Inc. is looking for a dedicated Contact Center Shift Manager to Lead and encourage our fantastic team of Contact Center leads and Agents. This role is perfect for someone who is a natural leader and enjoys helping in the development of others. The Contact Center Shift Manager will be leading the team on the following shift: Wednesday, Thursday, Friday and Saturday from 11:00 AM 10:00 PM. On the job you ll Provide direct oversight and supervision to ensure customer issues are addressed efficiently. Monitor calls on a regular basis to ensure information provided by Agents is accurate

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