Analyst - Technical Systems Support Analyst (Montgomery Village,MD)

Employer
Quadrant
Location
Montgomery Village, MD
Posted
Mar 14, 2018
Closes
Mar 15, 2018
Function
Analyst
Hours
Full Time
Analyst Technical Systems Support Analyst (Bi-Lingual) Germantown MD MUST Technical Systems Support Analyst Fluency in both English and Spanish language required Experience in analyzing customer and understanding end-to-end life cycle of a customer and participate in the system design resolution including business process, US and API definitions 5+ years of industry experience working for an ISP (internet service provider) and/or CSP (communications service provider) required 3+ years exp. required in CRM (customer relationship management) and/or billing systems for a ISP or CSP Experience in Analyzing and resolving product/ service problems by clarifying the customer's complaint; determining the cause of

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