Customer Service Representative

Employer
Randstad
Location
Columbia, MD
Posted
Mar 14, 2018
Closes
Mar 15, 2018
Function
Customer Service
Industry
Other
Hours
Full Time
Randstad is looking for a customer-oriented service representative. This person will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction. Responsibilities: - Manage large amounts of incoming calls - Generate sales leads - Identify and assess customers' needs to achieve satisfaction - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and call handling quotas

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