Help Desk - Application/Call Center Support Tier I

Vienna, VA
Mar 14, 2018
Mar 15, 2018
Full Time
Help Desk Tier I/Application Support Vienna, VA MUST: Experienced Help Desk (Tier I/Application support) professional 1+ years of Help Desk experience Experience in a call center environment providing customer/user service, and in providing technical and end-user support for operating systems, COTS, and/or applications software in person and over the phone Experience using Help Desk ticketing system, (Remedy or HEAT) Strong customer service, verbal and written communication skills Experience with troubleshooting Bi-lingual Spanish is a plus Secret Clearance DUTIES: Respond to telephone and electronic requests for support as part of the Application Desk operation; typical issues include password resets, questions on

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