Senior Field Engineer

Employer
CareTech Solutions
Location
Gaithersburg, MD
Posted
Mar 14, 2018
Closes
Mar 15, 2018
Function
Engineer
Industry
Engineering
Hours
Full Time
Senior Field Engineer The Sr. Field Engineer is responsible for supervising activities of junior team members, triaging tickets and ensuring users are equipped with hardware and software that meets the client s most current requirements. Responsibilities: Assesses initial inquiries and requests from end users/help desk, then coordinates support activities, and escalates issues appropriately Assists with the day-to-day maintenance of hospital's devices including PCs, mobile devices, printers, and scanners. Performs installation, configuration and upgrade tasks Serves as troubleshooter on more complex end user computer issues and requests; serves as a backup for the Lead Field Engineer as an escalation point for the

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