Service Desk Specialist

Kforce Inc.
Washington, DC
Mar 14, 2018
Mar 15, 2018
Full Time
RESPONSIBILITIES: Kforce is immediately seeking a Service Desk Specialist for our leading independent, end-to-end IT services client for a long-term project in Arlington, Virginia (VA). Our client, serves nearly 6,000 private and public-sector customers across 70 countries delivering powerful next-generation IT services and solutions. Essential Duties: Under general supervision, conduct operations in support of the Enterprise Service Desk and existing non-local Service Desks Develop scripts Analyze tailored reports Review and correlate audits Conduct Tier 1 and higher tiered analysis in response to Service Desk escalation Monitor tickets to correlate events and incidents for maintaining overall required levels of performance of