Services and/or Physician Office Supervisor
For more than 150 years, Saint Agnes Hospital, part of Ascension, has been dedicated to the art of healing by providing exceptional care to the greater Baltimore area. Built on a strong foundation of excellent medical care and compassion, Saint Agnes and the physicians who practice here are committed to providing the best care for our patients for many years to come.Performs clerical and reception duties associated with patient registration., * Greets patients and visitors, responds to questions/concerns and directs them to appropriate location. Provides on-going communication with clinical staff regarding patient status. * Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties. * Explains processes and forms to patients prior to securing signatures and ensures that all documents are properly signed and witnessed as required. * Determines and accepts required payments, including co-pays and deductibles. * Other duties as assigned. * May assist with pre-registration, patient registration, appointment confirmation, insurance requirements and verification, and guest relations. May perform a wide variety of concierge duties which may include staffing the Information Desk in the Main Lobby, assisting patients/guests to point of service or destination, acting as a liaison between patients/guests and clinical staffs in the Emergency Department and other clinical departments. * Adheres to the departmental policy for Verification of Patient Demographic and Insurance Information, including EVS (Eligibility Verification System). Follows departmental Maternity procedures, eg, Delivery, Newborn Admissions, Labor Check, Cervical Ripening, etc. * Performs admissions, bed request, reservations, transfers, and other functions utilizing the Meditech Admissions Bed Board according to established procedures. Performs bed assignments, utilizing the Meditech Bed Board and reviews Physician Orders as per process. * Reconciles daily census with nursing units as well as the PACU, ORV, EDV and Observation census.* HS or Equivalent + Required: High school diploma or equivalent Preferred: Associates Degree * Required: One year of related experience - Minimum typing speed of 30 wpm. Personal Computer and MS Office Applications Skills, Experience in Hospital Registration, Patient Financial Services and/or Physician Office related duties. Preferred: Registration, Patient Financial Services and/or Physician Office Supervisor experience. Knowledge of Medical Terminology.