AAA CCIT Sales Associate II

AAA Allied Group Inc
Dover, DE
Mar 14, 2018
Mar 15, 2018
Full Time
Do you have * A commitment to providing exceptional service? * Professional expertise and a passion for what you do? * A high level of integrity? * An ability to work independently and collaboratively as a team member? * Creative thinking and problem-solving skills? * Dedication to developing your own skills and knowledge? Our most successful associates demonstrate these qualities every day. Purpose: To provide exceptional member and client experiences by effectively representing AAA products and services, in a manner that will build repeat business and generate sales. AAA products and services include membership, auto travel, travel, Show Your Card & Save, financial services, Travel Shop products, insurance and automotive services. Essential Functions: Learn and use established sales and service techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals. 50% Counsel potential members on the benefits and services of various membership plans with a concentration on selling Plus, Premier and auto renewal. Conduct Membership Review for existing members, update and upgrade plans as appropriate. 10% Serve as Membership lead mentoring other staff in product knowledge, features and benefits, processing procedures, improving conversion rates, etc. Suggest learning opportunities to Retail Office Management. 10% Provide retail store associates with status and interpretation of membership results, and identify opportunities to improve office results. Collaborate with other business lines within the office for the same. 10% Serve as a resource to coordinate and communicate information regarding special membership promotions, direct mail campaigns, etc. Ensures membership leads are worked and follow-up is documented. 5% Assist members in the full utilization of membership benefits enhancing their understanding of the value of membership. 5% May act independently, in conjunction with the Retail Office Manager and/or Retail District Manager or in conjunction with other departments to assist members with any membership service inquiry or to resolve problems. 5% Counsel and sell Financial Services products and generate Insurance referrals. 5% Other Duties and Responsibilities: Stock and inventory branch materials as required. Complete other duties as assigned. Job Requirements: Ability to respond to customer inquiries and interact with individuals at a level normally acquired through the completion of a high school degree or equivalent and three (3) years of previous sales and/or customer service experience. Effective communication skills, written and oral, to allow for accurate completion of work. Basic proficiency with computer software programs and the Internet. **For those associates in the Car Care, Insurance and Travel (CCIT) office locations:** As a member of the Car Care, Insurance and Travel (CCIT) Team, demonstrates the ability to respond to customer inquiries and refer customers to the associates who can best assist them with Car Care, Travel, Insurance, Membership, Discounts, Financial Services, and other Retail products. Maintain specific awareness of products to support their assigned duties as well as general awareness of AAA's products and services to provide exceptional member and client experiences in a manner that will build repeat business and generate sales. Assist the CCIT Team to exceed Customer Satisfaction and Quality scores, while meeting established productivity goals. **To the qualified candidate, we offer:** A competitive salary, depending on experience. Eligibility for an Individual Incentive Plan based upon sales success. Comprehensive benefit package includes over 3 weeks of Paid Time Off during the first year, 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts--to highlight a few of the offerings Sales Associate, Retail Sales Associate, Member Service Specialist, Retail Relations, Sales, Travel Sales Specialist, Travel Agent, Dover, DE If you have the qualities and skills described, apply today to become a part of our growing team! **To learn more about our company and the position, please visit Our Company Website .** **To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos .** AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. At AAA Club Alliance, we've been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it's the company's positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day. *AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V* This Organization participates in E-Verify. Right to Work *Applicants have rights under Federal Employment Laws:* The Equal Employment Opportunity (EEO) The Employee Polygraph Protection Act (EPPA) The Family and Medical Leave Act (FMLA) *Applicants have rights under State and Local Employment Laws:* *Arizona* Arizona Law Prohibits Discrimination in Employment *California* Discrimination and Harassment in Employment are prohibited by Law *Delaware* Pregnant Workers Fairness Act *Missouri* Discrimination in Employment is Prohibited *New Jersey* New Jersey Law Prohibits Discrimination in Employment *Pennsylvania* Employment Provisions of the Pennsylvania Human Relations Act Philadelphia Employment Discrimination Philadelphia Ban the Box Posted 6 Days Ago * Full time * 7742 *Job Category:* Sales

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