Contact Center Assistant Manager

Location
Falls Church, Virginia
Salary
Competitive pay
Posted
Mar 13, 2018
Closes
Apr 17, 2018
Ref
AD216205
Hours
Contract

Job Summary/Company:

A large local financial institution is seeking a leader to supervise their customer contact center. Apply now or call 703-821-1911!

Responsibilities:

  • Day-to-day management of the contact center operations under the Contact Center Manager
  • Act as the main escalation POC for complex inquiries or issues
  • Research solutions and act as a subject matter expert
  • Coach and guide contact center employees to deliver the best customer experience possible
  • Assist with call volume and call monitoring
  • Aiding the contact center team in the cross-selling of products and services to existing customers

Qualifications/Background Profile:

  • Bachelor's, Associate's degree in Business or a combination of a degree from a trade school and experience
  • Working knowledge of contact center/call center operations and demands
  • Previous experience supervising other employees
  • Familiarity with sales and customer service best practices
  • Demonstrated leadership skills
  • Banking experience/background a plus!
  • Bilingual in Spanish a huge plus!

Qualified candidates should send their resume OR call Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. 

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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