Sr. Director of Quality & Safety (m/f)
The company operates within the Health Care industry. Under the supervision of the President/CEO, this position is responsible for directing the Safety and Performance Improvement programs to enhance quality of care provided within the divisions of the Home Care Group. This position is responsible for the day-to-day operations, selection and ongoing development of the Quality/Safety Department professional and support staff. This position utilizes leadership and operational expertise plus knowledge and application of the PDCA and DMEIC framework using evidence-based practice, quality and safety literature, theories of quality / innovation, and statistical processes to facilitate the operationalization of the organization's quality and safety goals. This position provides leadership to the clinical divisions to ensure the appropriate quality / safety projects and priorities are identified on an annual basis and that departmental resources are assigned appropriately to achieve performance results across the organization and at the divisional level. This position tracks and reports progress timely on quality improvement results or outcomes, identifies gaps in current performance, and strategizes to achieve improvement with sustainability. Education: Master's degree in Nursing, Business Administration or Healthcare Administration required. Experience: Ten years of health related experience required; 12-15 years experience preferred. Five (5) years previous experience in Quality, Safety or Performance Improvement required; Five (5) years of management experience required. Licensure: License in a clinical field preferred, preferred RN. Knowledge: Excellent knowledge base of performance improvement theory and application, change management, organizational behavior, group development and organizational learning. Work also includes data analysis, national, state and local quality improvement initiatives, regulations, and accreditation requirements. Experience with Microsoft Office programs and/or with word processing, databases and spreadsheets. Skills: Quality improvement/safety tools and techniques (PDCA, Lean Thinking, Six Sigma, RCA, FMEA etc.); effective leadership and management skills; advanced interpersonal skills, ability to make presentations and interact with all levels of internal and external stakeholders; program development skills; advanced oral and written communication skills; demonstrated ability to influence through effective negotiation re: individual and group decision making; ability to develop and maintain credibility throughout the organization function effectively in a fluid, dynamic and rapidly changing environment; demonstrated ability to analyze, synthesize, and summarize information using statistical process to make sound judgments. Superior interpersonal skills necessary to exchange information, make recommendations and resolve problems attendant to quality assurance issues.