Service Area Manager
- Full Time
The announcement for this position may be used to fill Park Recreation Specialist IV positions at other NCS Regional Services and Center Operations locations. This position is located at the Gum Springs Community Center in the southern region of Fairfax County. Provides leadership and exercises considerable decision-making for outcome-based recreation programs, services, and daily operations at a large multifunctional, multi-aged, and diverse community center. The center programs may include the following: educational and lifelong programs, technology programs, health and wellness programs, fitness classes, community service projects, prevention programs, volunteers programs, community outings, and special events. Ensures planning and implementation of a comprehensive monthly and quarterly schedule of activities, special events, and initiatives. Engages community in implementing county-wide projects and activities focused on obtaining specific outcomes for all populations and reducing at-risk behavior. Develops and implements a community outreach plan that targets underserved populations and identified gaps in services, to increase overall service delivery. Working with the Regional Community Developer, develops and maintains relationships with stakeholder groups including civic groups, schools, government agencies, public safety, elected officials, non-profits, faith-based organizations, and community and business partners, to provide programs and services. Engages community leadership to develop responses to changing needs in the surrounding community. Responsible for fiscal, safety, facility, vehicle, and other physical resource management. Monitors administrative tasks including registrations, time, procurement logs, and facility rentals. Manages the hiring, training, development, coaching, and evaluation of the Park/Recreation Specialist III staff, ensures the completion of daily work tasks and projects, and ensures policies and procedures are being followed. Works under the general direction of the Operations Manager.Illustrative Duties General
- Directs the overall operations, services, and personnel of an assigned park location or unit and ensures that agency standards for cleanliness, maintenance, safety, and operational effectiveness are met at assigned sites and facilities;
- Plans, schedules, and evaluates the work of subordinate staff and ensures the availability of training and professional development programs;
- Coordinates and interacts with other County agencies on issues affecting park/recreation management and operations;
- Compiles and monitors the annual budget for the assigned unit and develops quarterly target projections and budget plans;
- Researches and develops program standards that comply with federal, state, and local laws and regulations, that meet industry standards, and that assure participant safety;
- Researches, develops and analyzes consumer needs, interests, and resources through a variety of assessment tools to determine appropriate instructional opportunities and leisure activities;
- Oversees the development and implementation of community outreach plans to target underserved populations, to increase overall participation in programs, and to ensure the resolution of community concerns and customer complaints;
- Establishes fee schedules and marketing formats and evaluates program participation levels and profit margins;
- Prepares, reviews, and evaluates financial and administrative reports to analyze current practices and trends and initiates actions to maximize site use and revenue;
- Participates in the development of short- and long-term goals, operating objectives, strategies and implementation plans, and submits recommendations for improved service delivery to ensure that scheduling of activities at facilities maximizes revenue and customer satisfaction;
- Authorizes the procurement of required items or services;
- Reviews and recommends actions on plans for the acquisition, development, construction, and renovation of park facilities;
- Inspects, reports, and resolves encroachments with citizens and appropriate staff;
- Ensures that all required certificates, licenses, and permits are current and posted.
- Provides technical support and advice on the integration of persons with disabilities into general recreation programs;
- Oversees and conducts training programs to sensitize agency staff to the needs of people with disabilities and provides specialized training to instructors working with people with disabilities;
- Reviews facility plans to assure accessible design, construction, and makes recommendations to ensure compliance with ADA and other regulations.
- Plans, organizes, and coordinates field trips, County-wide tournaments, dances, picnics, family outings, and other events;
- Designs, plans, promotes, and supervises recreation program delivery through classes, camps, tours, workshops, and clubs at community centers, schools, trips, tournaments, family outings, and other recreational areas;
- Coordinates recreation programs with other public and private agencies' programs.
- Surveys potential new facilities, coordinates the scheduling of facilities with school administrative personnel, and resolves usage problems;
- Reviews and approves all client service plans, determines appropriate treatment protocols, and ensures other related participant documentation (assessments, progress notations) is completed according to agency standards;
- Participates in interdisciplinary human service planning teams;
- Ensures completion the Division's license applications to operate programs and compliance with governing regulations;
- Plans and coordinates with agency and County staff on resource management issues for developed and undeveloped parks.
- Develops and supports ongoing collaborative relationships with County agencies and other community-based agencies in order to identify service delivery needs, identify and develop community resources and coordinate efforts to meet those needs.
- Develops a regional communication network to share and exchange information on regional issues and trends.
- Identifies and establishes collaborative partners hips with community leaders, schools, agencies,businesses and non-profits to develop programs that support agency initiatives.
- Manages group processes through facilitation, conflict resolution, mediation, consensus building and leadership development.
- Knowledge of the principles and practices of park or recreation center management;
- Knowledge of financial management controls relating to accounting and budgeting;
- Knowledge of group work methods;
- Knowledge of various athletics, arts and crafts, drama, group activities and day camps;
- Ability to manage a large complex operation with extensive capital equipment, property value, and inventory;
- Ability to motivate, supervise, and evaluate staff and to develop and implement staff training programs;
- Ability to schedule, coordinate, and prioritize the work of a diverse groups of employees;
- Ability to analyze programs and procedures and evaluate their performance against established objectives;
- Ability to prepare clear and concise financial, administrative, and operational reports;
- Ability to prepare and adhere to budgets;
- Ability to use a personal computer, applicable software, and peripheral equipment;
- Ability to obtain support of leaders and participants for programming implementation;
- Ability to develop and maintain effective working relationships with staff, citizen groups, and the public;
- Ability to communicate effectively, both orally and in writing.
- Knowledge of the various theories of human development;
- Knowledge of the principles and practices of therapeutic recreation and disability issues;
- Knowledge of the specific limitations associated with various disabilities;
- Knowledge of general medical and psychiatric terminology;
- Knowledge of OSHA/Universal precaution standards;
- Knowledge of legislation and design standards for persons with disabilities.
- Knowledge of the various theories of human development;
- Knowledge of youth-related risk factor s and early identification criteria.
- Knowledge of principles, practices, tools and techniques of team-based management- facilitation, consensus decision-making, conflict resolution;
- Knowledge of principles, practices, tools and techniques of community building and planning.
Any combination of education, experience, and training equivalent to the following: graduation from an accredited four-year college or university with a bachelor's degree in recreation and park management, therapeutic recreation, business administration/management, public administration, or a closely related field.; plus four years of progressively responsible experience in park management or multi-faceted recreation center management providing a variety of recreation programs in the area of assignment; two years of the required experience must have included supervisory duties.
CERTIFICATES AND LICENSES REQUIRED:
- Possession of a valid motor vehicle driver's license and eligibility to drive a county vehicle;
- First Aid certification within 90 days of appointment;
- CPR certification within 90 days of appointment;
- AED certification within 90 days of appointment;
- Food Handler Certification within 90 days of appointment.
- The appointee to this position will be required to complete a criminal background investigation, a check of the Child Protective Services Registry, and a driving record check to the satisfaction of the employer.
- May be required to work evenings and weekends to meet programmatic needs.
- Bilingual ability.
- Master's degree in recreation, gerontology or related field.
- Certification by the National Council for Therapeutic Recreation as a Therapeutic Recreation Specialist or eligibility for certification within one year.
- At least two years of experience with the following: community-based recreation programming; community center operations and prevention oriented programs for all ages; community-based recreation programming for individuals with disabilities; supervising recreation employees; conducting outreach and programming to diverse cultures; outcome-based recreation programming; working with self-directed teams; managing multiple programs and projects; coordinating volunteer programs and services; and developing partnerships, sponsorships or collaborative programs and services with public and private agencies.
Job may require running, jumping , etc., to demonstrate recreation activities. Work is general sedentary but may require extended periods of standing. Work performed in a Center environment and in various community-based settings. Must communicate with others. Employee may be required to lift up to 15 pounds and drive a vehicle. Duties may be performed with or without reasonable accommodations.
Panel interview; may include exercise.It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.