Human Service Worker III
Serves as a senior-level eligibility worker and manages complex cases. Performs comprehensive assessment of medical and financial needs to ensure clients' needs are met. Conducts in-depth phone interviews to determine initial and ongoing eligibility of clients for Medicaid, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), General Relief and/or Refugee Cash Assistance programs. Applies, explains, and interprets complex federal, state, and local policies to clients, service providers, the public, and/or other interested parties. Works with clients to assist with gathering information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads and competing priorities. Performs needs assessments to aid in making appropriate referrals to other service areas as needed. Serves as a policy expert to less experienced staff. Identifies gaps in service delivery and participates in activities designed to improve overall efficiency for the division. Assists supervisor with duties that include training, mentoring, and reviewing the work of less experienced staff. Provides unit coverage as needed on behalf of the supervisor. Uses complex state and local IT systems as well as Microsoft Office Suite applications (Word, Excel and Outlook) in daily work to document, obtain, and verify information, and to generate reports.
Note: This job announcement will be used to fill multiple full-time Human Service Worker III positions located at the Department of Family Services' offices in Annandale, Fairfax, Reston, and Alexandria, Virginia.
CERTIFICATES AND LICENSES REQUIRED:State and/or local workforce competencies certification may be required for some positions.
Bachelor's degree. Current or very recent experience determining eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs in the state of Virginia. Knowledge of federal, state, and local laws governing eligibility for Medicaid, SNAP, TANF, General Relief and/or refugee cash assistance programs and the ability to apply them correctly. Demonstrated experience training and reviewing the work of less experienced staff determining eligibility for Medicaid, SNAP, TANF, General Relief and/or Refugee Cash assistance programs. Experience and proficiency in working in VaCMS and MMIS. Proficiency in using Microsoft Office Suite applications (Word, Excel, and Outlook). Concise oral and written communication skills. Excellent organizational and interpersonal skills. Ability to access and evaluate data in order to ensure that established deadlines are met. Ability to prioritize multiple and varied tasks. Proven skills in providing excellent customer service. Resolves conflicts and has the ability to think independently. Exhibits strong leadership skills. Provides a positive and professional example for the team. Bilingual proficiency in English and Spanish, Vietnamese, Farsi or Arabic.
NECESSARY SPECIAL REQUIREMENTS:The appointee to the position must satisfactorily complete a criminal background check and Child Protective Services Registry check to the satisfaction of the employer. Some positions may require a driver's license or ability to efficiently access other means of transportation in order to work with clients and community service providers outside the office. Some positions may require oral and written bilingual competency in English and a target or preferred second language.
Ability to stand, stoop, bend, stretch, walk, climb, sit, and operate keyboard driven equipment. Ability to input, access, and retrieve information from a computer. Ability to use automated technology. Sufficiently mobile to work and meet with clients. Ability to lift up to 10 pounds. All duties performed with or without reasonable accommodations.SELECTION PROCEDURE:
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.