Washington D.C.
Mar 19, 2018
Mar 27, 2018
Full Time

Occasional travel - Travel May Be Required 1-5 Nights Per Month

Relocation expenses reimbursed No

  • Please refer to "Conditions of Employment."
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    You must meet the following requirements by the closing date of this announcement:

    In addition to the above, you must meet the requirements described below:

    You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.

    In addition, your experience must include the following: Leading IT data management projects from design to support; evaluating the effectiveness of installed systems and services; and providing advice on and devising solutions to a wide range of IT issues; responding to customer service problems resulting from catastrophic events, such as virus infections or power outages; consulting with experts in other specialty areas to develop integrated action plans; Issuing technical bulletins via the intranet to inform customers of problems and to instruct them in taking necessary actions; and developing and updating customer support policies and procedures to ensure appropriate responses to future incidents of a similar nature.

    - The experience may have been gained in the public sector, private sector or VolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis.

    - To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

    • We may select from this announcement or any other source to fill one or more vacancies.
    • This is a bargaining unit position.
    • We offer opportunities for telework.
    • TOD Monday – Friday 8:00am – 4:30pm
    • We offer opportunities for flexible work schedules.
    • 1-year probationary period is required.
    • Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
    • Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
    • If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
    • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
    • Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
    • Undergo an income tax verification.

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    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.

    : Your application will be evaluated in the following areas: Decision Making, Systems Testing and Evaluation, Problem Solving, Customer Service, Requirements Analysis. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

    Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

    Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

    If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of category B or better to be rated as “well qualified" to receive special selection priority.

    This is a 12 month open continuous announcement that will be used to fill positions IT-Wide throughout the next 12 months. We are projecting approximately 25 vacancies may be filled during the life of this register. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual PODs listed in this announcement . It is anticipated that there will be a significant interest in the announcement. As a result, the announcement will have a cut-off date of 03/16/18 for initial applicant consideration. This announcement may be closed early if sufficient applicants apply to fill the anticipated vacancies. Eligible applicants in the highest category who apply by the initial cut-off date will be considered first . If additional vacancies exist, applicants who applied after the initial cut-date who place in the highest category will be considered next.

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    Read more Security clearance Not Applicable

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