CSA Sales Floor - Seasonal - Hiring Events
Job Description: CSA Sales Floor - Seasonal Join us for one of our Hiring Events: 13856 Metrotech Dr. Chantilly, VA 20151 Friday 3/2/18 from 10am-4pm Tuesday 3/6/18 from 4pm-8pm Friday 3/16/18 from 10am -4pm Tuesday 3/20/18 from 4pm-8pm Friday 3/30/18 from 10am -4pm General Description/Purpose The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. This includes assisting customers in the selection, demonstration, preparation and loading of merchandise. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. The CSA is also responsible for maintaining a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA is responsible for completing all other duties as assigned. Work Schedule Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store. Requests to be scheduled off for a specific day require advanced notification and approval by supervisor. Hourly Full Time or Part Time: Generally scheduled 39 to 40 or 10 to 25 hours per week, respectively; more hours may be required based on the needs of the store. (Individuals in the CSA V role are required to work FT hours on the sales floor.) Scope This position reports to a Service or Support Manager and does not have direct reports. Essential Knowledge, Skills, and Abilities Acting with Honor and Character: Integrity and Ethics Administrative Ability: Computer Use Arithmetic Computation: Arithmetic Computation Basic Equipment Use/Assembly: Department Equipment and Systems Use in Assigned Area(s); Equipment Operations; Handheld Devices Being Organizationally Savvy: Organizational and Department Knowledge Communicating Effectively: English Language Proficiency; Telephone Etiquette; Verbal Communication Conscientiousness/Inspection/Detail Orientation: Attention to Detail; Dependability Customer Service: Customer Need Identification (Curiosity); Customer Service Orientation Decision Making: Decision-Making; Problem Solving Demonstrating Personal Flexibility: Adaptability/Flexibility; Learning; Stress Tolerance Focusing on the Bottom Line: Accountability; Initiative General Product or Service Knowledge: Demonstration; Department Merchandise in Assigned Area(s); General Product and Service Knowledge Getting Organized: Multi-Tasking; Time Management Inspiring Others: Influence Keeping on Point: Sense of Urgency Loss Prevention: Inventory Control Managing Diverse Relationships: Diversity Awareness Policies & Procedures: Lowe's Policies and Procedures; Lowe's Safety and Loss Prevention Policies and Procedures; Return and Exchange Policies Power Equipment: Powered Equipment Quality Awareness: Quality Awareness Reading Comprehension: Reading Comprehension Register Activities: Register Operation Relating Skills: Interpersonal Skills; Listening; Sociability; Teamwork Safety Orientation: Equipment and Tool Safety; Safety Orientation Sales/Selling Orientation: Lowe's Credit Programs; Lowe's Sales Programs Key Responsibilities Provides customer service at all times through the daily execution of (and not limited to) the customer greeting, phone answering, price guarantee and special order, and Installed Sales and Delivery programs. Follows IMPACT model of customer service by initiating, making assessment, providing assistance, adding on sales, closing sales, and thanking the customer. Assists customers as needed in locating, demonstrating, selecting, carrying, and/or loading merchandise. Responds knowledgeably and promptly to all customer and employee questions by taking them to areas of the store and walking them through projects when necessary. Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Loss Prevention. Ensures good housekeeping standards are in place, and programs, such as Area Recovery, are executed daily to guarantee that the store (including work areas) is clean and organized at all times. Complies with all safety procedures, makes note of any safety hazards, and completes daily safety hazmat review (DSHR). Notifies Manager/Manager on Duty (MOD) of customer complaints, dissatisfaction, and procedure violations. Promotes and offers customer loyalty programs (eg, MyLowes). Responds to code 50's, call buttons, departmental pages, or requests for assistance. Down stocks merchandise by looking for empty areas on shelves and replenishing supplies. Uses Kronos to look up schedule and log PTO (Paid Time Off) requests. Uses Genesis to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information. Promotes and offers customers extended protection plans and replacement plans on any qualifying products. Verifies description and price as merchandise is scanned. Provides prompt support to all checkout functions. Generates leads for Project Specialist Interior and Exterior (PSI and PSE) programs by actively engaging customers. Observes and validates items being carried in and out of the store by checking receipts and load tickets. Prepares merchandise in department of responsibility based on customer requirements/specifications (eg, tints and mixes paint, cuts and threads pipe, cuts and bundles wood, cuts drywall, cuts blinds). Writes down customer information and date of pick up and attaches the information to orders. Physical Requirements Lifts: up to 25 pounds without assistance; may lift up to 40 pounds with or without assistance. Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (eg, sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas. Climbing: The ability to climb, work, and carry items up and down ladders. Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks. Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects. Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups. Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects. Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions. Safety Harness: The ability to wear the safety harness to perform job functions. Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods. Visual Acuity: The ability to see details (eg, letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner. Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds. Minimum and Preferred Qualifications Minimum Qualifications 6 months experience using a computer, including inputting, accessing, modifying, or outputting information. AND 6 months experience using a handheld device (eg, mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information. Preferred Qualifications Associate's Degree in Business, Retail Management, Specialty related to department (eg, design, appliances) or related field OR certification in trade related to department (eg, kitchen, plumbing, electrical, lawn and garden). 1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits. 1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business. 1 year retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping. 1 year retail experience in related department (eg, kitchen, plumbing, electrical, lawn and garden). 1 year experience in a customer service position at a home improvement or hardware retailer in related department (eg, kitchen, plumbing, electrical, lawn and garden). 1 year experience working in any department at a Lowe's retail store. 1 year supervisory experience in any field, including directing, evaluating, and coaching employees. Lowe s is an equal opportunity employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.