INFORMATION TECHNOLOGY SPECIALIST *AMENDED* (Customer Support)
Occasional travel - 1 to 5 nights per month may be required
Relocation expenses reimbursed No
.You must meet the following requirements by the closing date of this announcement:
GS-13 LEVEL: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. This experience must include Information Technology (IT) related experience that demonstrates each of the following four competencies: 1) Attention to Detail, 2) Customer Service, 3) Oral Communication and 4) Problem Solving. Specialized experience for this position includes: Experience that demonstrates accomplishment of computer project assignments that required a wide range of knowledge of computer requirements and techniques pertinent to the position to be filled. This knowledge is generally demonstrated through assignments that required the ability to analyze a number of alternative approaches in the process of advising management concerning major aspects of IT system design. This would include defining what system interrelationships must be considered, or what operating mode, system software, and/or equipment configuration is most appropriate for a given project.
IN ADDITION TO THE ABOVE: At this grade level, your experience must be sufficient to demonstrate the ability to: Planning and carrying out difficult IT assignments, developing new methods, approaches and procedures; providing advice and guidance to other organization employees on a wide range and variety of complex IT issues; evaluating and recommending the adoption of new or enhanced approaches to delivering IT services; testing and optimizing the functionality of systems, networks, and data; identifying and defining business or technical requirements applied to the design, development, implementation, management and support of systems and networks; and/or Evaluating proposals for the acquisition of IT products and services, ensuring the optimal ensuring the optimal use of commercially available products; ensuring compliance with data management standards, and recommending new or modified standards to increase efficiency; responding to customer service problems resulting from catastrophic events, such as virus infections or power outages; and developing and updating customer support policies and procedures to ensure appropriate responses to future incidents of a similar nature.
The experience may have been gained in the public sector, private sector, or Volunteer Service. One year of experience refers to full time work; part time work is considered on a prorated basis.
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.
- A 1-year probationary period is required (unless already completed).
- Must successfully complete a background investigation including an FBI criminal history record check (fingerprint check).
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Undergo an income tax verification and review of prior performance/conduct.
- Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating: Your application will be evaluated in the following areas: Customer Service, Oral Communication, Problem Solving, Technical Competence, Writing. . Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, (i.e., A = Superior, B = Highly Qualified, C= Qualified) depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.
Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.
Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP), you must receive a score of category B or better to be rated as “well qualified" to receive special selection priority.
This is 12 month open continuous announcement that will be used to fill IT wide positions throughout the next 12 months. We are projecting approximately 25 vacancies may be filled during the life of this register. Contingent upon funding and space requirements, one or more vacancies may be filled in the individual locations listed in this announcement. It is anticipated that there will be a significant interest in the announcement. As a result, the announcement will have a cut-off date of 03/20/2018 for initial applicant consideration. This announcement may be closed early if sufficient applicants apply to fill the anticipated vacancies. Eligible applicants in the highest category who apply by the intitial cut-off date will be considered first. If additional vacancies exist, applicants who applied after the initial cut-off who place in the highest category will be considered next.
You must complete the application process and submit required documentation by 11:59 Eastern Time (ET) on 3/20/2018 to be considered for the intitial cut-off
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