IT SPECIALIST (CUSTSPT)

Employer
USAJobs
Location
Washington D.C.
Posted
Mar 19, 2018
Closes
Mar 19, 2018
Function
IT
Hours
Full Time
TRAVEL REQUIRED:

50% or less - You may be expected to travel for this position.


RELOCATION AUTHORIZED:
Relocation expenses reimbursed No


KEY REQUIREMENTS:
Help
  • Must be able to successfully complete the appropriate training and certifications as outlined in DoD 8570.01-M, Information Assurance Workforce Improvement Program as well as DoD Directive 8140.01, Cyberspace Workforce Management.
  • Temporary business travel may be required up to 35% of the time
  • This position requires the incumbent to possess, obtain and maintain a Secret security clearance
  • Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities.


    • 30 Percent or More Disabled Veterans
    • Current Department of Army Civilian Employees
    • Current Permanent Department of Defense (DOD) Civilian Employee (non-Army)
    • Interagency Career Transition Assistance Plan
    • Non-Department of Defense (DoD) Transfer
    • Priority Placement Program (PPP), Program S (Military Spouse) registrant
    • Reinstatement
    • Veterans Employment Opportunity Act (VEOA) of 1998
    • Veterans Recruitment Appointment (VRA)

    In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.


    To qualify based on your experience, your resume must describe at least one year of experience which prepared you to do the work in this job. Specialized experience:providing customer support and technical assistance in a variety of IT equipment to include hardware, software and telecommunications systems.
    This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-09).

    IN ADDITION to possessing one year of specialized experience, applicants must demonstrate the following competencies: (1) Attention to Detail- Attentive and thorough in completing Information Technology tasks and projects; (2) Customer Service- Work with Information Technology clients and customers to assess their needs, meet quality standards for services, and evaluate customer satisfaction; (3) Oral Communication- Communicate Information Technology information and ideas in speaking so others will understand; and (4) Problem Solving- Analyzing information and evaluating results to choose the best solution and solve problems.

    You will be evaluated on the basis of your level of competency in the following areas:

    • Compliance
    • Customer Service
    • Technology Awareness


    Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09).

    • Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration.
    • You will be required to provide proof of U.S. Citizenship.
    • Two year trial/probationary period may be required.
    • Appointment is subject to the completion of a favorable suitability or fitness determination, as determined by a background investigation.
    • Direct deposit of pay is required.
    • Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees.
    • If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet.
    • This is a Career Program (CP) 34 position
    • Multiple positions may be filled from this announcement.
    • Salary includes applicable locality pay or Local Market Supplement.
    • Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority. To receive selection priority for this position, you must: (1) meet ICTAP eligibility criteria; (2) be rated well-qualified for the position with a score of 90 or above; and, (3) submit the appropriate documentation to support your ICTAP eligibility. Additional information about the program is on OPM's Career Transition Resources website.

    Read more

    You will be evaluated for this job based on how well you meet the qualifications above.

    Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your résumé and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your résumé and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.

    You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.

    Read more Security clearance Secret


    Similar jobs

    More searches like this