Sparks Group has partnered with a leader in the security industry to add an experienced business-to-business Collections Specialist to their team. The Collections Specialist will be responsible for managing a portfolio of accounts to ensure receivables are collected in a timely manner.
- Notify customers of delinquent accounts by telephone, email and/or mail
- Make regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are met
- Review billing discrepancies including overpayments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund
- Prepare small-balance write-offs according to company policies and procedures
- Recognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessary
- Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts
- Establish and maintain excellent working relationships with managed accounts
- Perform other duties as assigned
- High School Diploma or equivalent required
- 2+ years of commercial collections experience in a fast-paced, high-volume environment
- Billing and/or Accounts Receivable knowledge is highly desired
- Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities
- High-level proficiency with Microsoft Office Suite products including Advanced Excel
- Larger ERP software experience is required; Lawson experience a plus
- Must have exceptional verbal and written communication skills
- Able to consistently meet deadlines and work independently using guidelines and instructions given
- Must be customer friendly and professional at all times
Qualified candidates should send their resume to Sparks Group for additional details. Please note resume must include a valid email address in order to be considered.
We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Apply for Collections Specialist
Already uploaded your resume? Sign in to apply instantly