Collections Specialist

Bethesda, Maryland
Competitive pay
Mar 02, 2018
Apr 06, 2018
Accountant, Finance
Other, Security

Job Summary/Company:

Sparks Group has partnered with a leader in the security industry to add an experienced business-to-business Collections Specialist to their team. The Collections Specialist will be responsible for managing a portfolio of accounts to ensure receivables are collected in a timely manner.


  • Notify customers of delinquent accounts by telephone, email and/or mail
  • Make regularly scheduled collection calls to provide customers with account balance information and ensure promises-to-pay are met
  • Review billing discrepancies including overpayments and short payments and resolve in a timely manner by requesting a credit memo or issuing a refund
  • Prepare small-balance write-offs according to company policies and procedures
  • Recognition of significant credit risks and escalation of these matters are critical to sales and senior management when necessary
  • Provide weekly and monthly reporting to sales department and direct supervisor on customer accounts
  • Establish and maintain excellent working relationships with managed accounts
  • Perform other duties as assigned

Qualifications/Background Profile:

  • High School Diploma or equivalent required
  • 2+ years of commercial collections experience in a fast-paced, high-volume environment
  • Billing and/or Accounts Receivable knowledge is highly desired
  • Strong working knowledge of the Fair Debt Collection Act and state and federal laws concerning commercial collection activities
  • High-level proficiency with Microsoft Office Suite products including Advanced Excel
  • Larger ERP software experience is required; Lawson experience a plus
  • Must have exceptional verbal and written communication skills
  • Able to consistently meet deadlines and work independently using guidelines and instructions given
  • Must be customer friendly and professional at all times

Qualified candidates should send their resume to Sparks Group for additional details. Please note resume must include a valid email address in order to be considered. 

We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

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