Information Technology Specialist (Customer Support)
You must meet all qualifications requirements by the closing date of this announcement.Individuals must have IT-related experience demonstrating each of the four competencies below:
1.Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
In addition to the meeting the competencies, you must have one year of specialized experience equivalent to the next lower grade, which has equipped you with the particular competencies needed to successfully perform the duties of the position described above.
Specialized experience is defined as: (1) developing or interpreting information technology guidelines, policies, legislation and regulations; (2) general knowledge of collaboration tools; (3) basic understanding of applications and web site life cycle management; (4) basic knowledge of project management processes; (5) working knowledge with databases and spreadsheets.
This position is being announced in conjunction with vacancy announcement number GS18D0105 open to all U.S. citizens and U.S. Nationals. Only one position will be filled as a result of these two vacancy announcements.
Individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection. See 'How You Will Be Evaluated' for definition of well qualified. Federal employees seeking CTAP/ICTAP consideration must indicate their eligibility when applying for a position. The USAJOBS resume asks you to identify your ICTAP eligibility; the NASA Supplemental Information asks you to identify your CTAP eligibility. If you are selected for the position, you must be prepared to submit proof that you meet the requirements for CTAP/ICTAP. This includes a copy of the agency notice, a copy of their most recent Performance Rating and a copy of their most recent SF-50 noting current position, grade level, and duty location.
Qualified NASA term employees who have term conversion eligibility under the NASA Flexibility Act of 2004 will be referred and considered equally with other NASA permanent employees under internal competitive placement procedures.
Your USAJOBS account asks you to assign a name to each of your resumes. When you apply to a NASA position, we will show you the text of the resume you have submitted, but we do not maintain the name you have assigned to that resume. If you wish to keep track of that information, we recommend you make note of it at the time you apply.
Fair Employment Opportunities for Applicants
NASA Credit for National Service
Current Federal employees must meet time in grade and three months after competitive appointment restrictions by the closing date of the announcement.
The payment of relocation expenses is not authorized.
You will be evaluated for this job based on how well you meet the qualifications above.
Resumes will be rated by an automated system (Resumix) that matches the competencies extracted from the candidate's resume to the competencies identified by the selecting official for the position. Candidates will be evaluated on the competencies they possess that are directly related to the duties of the job, as described in the announcement. Candidates should refer to NASA's Applicant Guide for assistance in developing a complete resume, as NASA will not accept separate KSA statements.
Qualified candidates will be assigned to one of three quality levels based on the degree to which their competencies meet the duties required. A human resources specialist will validate the qualifications of those candidates eligible to be referred to the selecting official. For the purpose of the Career Transition Assistance Program (CTAP) and the Interagency Career Transition Assistance Program (ICTAP), candidates rated in the top quality level are considered well-qualified.