Customer Service

Sears Holdings
Crofton, MD
Feb 15, 2018
Feb 16, 2018
Customer Service
Full Time
Customer ServiceinCrofton, MDatKmart Date Posted:2/1/2018 ApplyApplyNot ready to Apply? xJoin Our Talent Network Why Join Our Talent Network? Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you. + Receive alerts with new job opportunities that match your interests + Receive relevant communications and updates from our organization + Share job opportunities with family and friends through Social Media or email Join our Talent Network today!Privacy PolicyTerms and Conditions + {{ err }} Thanks for joining our Talent Network, {{vm.userName}} This service is currently unavailable. Please try again at a later time. *Required By joining our Talent Network you have not officially applied to a position. By joining our Talent Network you have not officially applied to a position. Thanks for joining our Talent Network, {{ vm.userName }} By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button. Continue Redirect in {{vm.counter}} Share With: Job Snapshot + Employee Type: Part-Time + Location: 1647 Crofton Center Crofton, MD + Date Posted: 2/1/2018 + Job ID: 911918BR About Us Kmart, a wholly owned subsidiary of Sears Holdings Corporation (NASDAQ: SHLD), is a mass merchandising company and part of Shop Your Way(R), a social shopping experience where members have the ability to earn points and receive benefits across a wide variety of physical and digital formats through Kmart offers customers quality products through a portfolio of exclusive brands that include Adam Levine, Nicki Minaj, Jaclyn Smith, Joe Boxer, Route 66 and Smart Sense. For more information visit the company's website at | Facebook: Job DescriptionReq/Job ID:911918BREmploying Entity:Kmart CorporationEmployment Category:SeasonalJob Function:Customer ServiceStore ID:03160: CROFTON, MDProvides "World Class" Member Service by surprising and delighting our members every day. Creates feature displays that maximize gross margin dollars. Uses visual merchandising presentation to drive sales. Maintains unit integrity and pricing accuracy to prevent waste. Maintains ordering for maximum sales potential. Trains and coaches direct reports. Job RequirementsEnsures customer care and selling are #1 priority* Knows the store, services and location of merchandise. Tours area of responsibility and maintains visual appearance of department* Makes eye contact, smiles and greets all customers that come within 10 feet. Demonstrates "take the customer to the merchandise" policy. Assists in handling and solving customer needs, issues or complaints* Demonstrates strong skill set in suggestive selling techniques* Ensures that promotional programs and Ads are maintained, signed and replenished for the entire event or ad* Checks discounted clearance merchandise weekly and ensure that items are properly ticketed* Supports all pricing, signing and display guidelines set by the pricing team* Supports all layouts and unit integrity as set by the Data Integrity team* Meets or exceeds the daily and hourly sales goals established for the department* Supports Counter Detail Program* Uses visual merchandising presentation to drive sales and maximize gross margin dollars* Maintains unit integrity and pricing accuracy to prevent waste* Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising* Understands basic apparel standards in regards to rack and wall merchandising, colors, styles and signing* Processes inbound freight and organizes per instructions* Strong reading, writing, verbal, and arithmetic skills* Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs.* Ability to understand and follow verbal and written instructions* Repetitive bending, lifting, stretching and reaching* Positive and friendly demeanor Ability to be cross trained#Stores

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