Oracle Architect / Lead Engineer

Employer
Technical Staffing Specialists, Inc.
Location
Sterling, VA
Posted
Feb 15, 2018
Closes
Feb 19, 2018
Function
Engineer, IT, IT Architect
Industry
Engineering
Hours
Full Time
Will serve as a Lead Engineer / Architect for a growing organization. This role will be focusing on the Oracle CX / RightNow platform to support planning, architecture, solution design, and technical product extension and development. Duties include: * The focus of this role is to deliver implementation support, develop solution technical design and provide product extension and development and/or technical guidance to both our customer base and members of our internal delivery team while serving as an advocate for solving customer business needs. * Engage with internal and external clients and lead workshops to define Technical requirements. * Conduct gap analysis between delivered functionality and client requirements and recommend solutions. * Provide subject matter expertise in Oracle CX Cloud applications technical extensions and development. * Understand the impact of technology problems/solutions and their relevancy to business goals * Extend the system or create custom and integration components to meet the desired business process and requirements. * Maintain an in-depth knowledge of current CX Cloud technology trends and its applicability internally and to customers. * Develop unit testing scripts and perform unit testing. * Leverage the appropriate system development methodologies and processes for analysis, design, implementation, testing and deployment. * Establish and apply best practices and implementation methodology to ensure successful implementation of solution designs through collaborative project team communication, planning documentation, system testing, and defect resolution. * Prioritize day-to-day activities and long-term project-oriented tasks. * Participate in project planning and project status communications. Requirements include: * Bachelor's Degree and/or equivalent work experience * Must be a US Citizen or Permanent Resident (green card holder) * A minimum of 3 years of in depth technical core product experience (Service Cloud,/Right Now), designing and configuring Oracle CX Cloud Suite of products, or progressive experience in a technical role focused on Contact Center, CRM, or customer experience applications including Data Analytics and Business Intelligence * Experience extending the Oracle CX Cloud product suite utilizing custom extension components such as custom business objects, custom process models, custom fields, etc. * Experience with LAMP (Linux, Apache, MySQL, PHP) technologies, REST and SOA-P API's, data and import mapping and error resolution * Strong understanding of database-driven, web and cloud application architectures * Able to troubleshoot technical problems both on-site and remotely. * Confidence and credibility in front of senior management and clients * Able to work individually or in a team environment * Excellent Verbal and Written Communication, Active Listening and Interpersonal skills * Organized and detail oriented * Self-driven Entrepreneurial Individual Desired experience includes: * Oracle CX Product Suite certification * Experience implementing or integrating Oracle CX Cloud with other Oracle Cloud products such as Oracle Marketing Cloud, Social Cloud, Integration Cloud, HCM Cloud, etc. * Experience with Public Sector and/or DOD projects. PLEASE USE REFERENCE #021801

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