Oracle Architect / Lead Engineer

Technical Staffing Specialists, Inc.
Sterling, VA
Feb 15, 2018
Feb 19, 2018
Engineer, IT, IT Architect
Full Time
Will serve as a Lead Engineer / Architect for a growing organization. This role will be focusing on the Oracle CX / RightNow platform to support planning, architecture, solution design, and technical product extension and development. Duties include: * The focus of this role is to deliver implementation support, develop solution technical design and provide product extension and development and/or technical guidance to both our customer base and members of our internal delivery team while serving as an advocate for solving customer business needs. * Engage with internal and external clients and lead workshops to define Technical requirements. * Conduct gap analysis between delivered functionality and client requirements and recommend solutions. * Provide subject matter expertise in Oracle CX Cloud applications technical extensions and development. * Understand the impact of technology problems/solutions and their relevancy to business goals * Extend the system or create custom and integration components to meet the desired business process and requirements. * Maintain an in-depth knowledge of current CX Cloud technology trends and its applicability internally and to customers. * Develop unit testing scripts and perform unit testing. * Leverage the appropriate system development methodologies and processes for analysis, design, implementation, testing and deployment. * Establish and apply best practices and implementation methodology to ensure successful implementation of solution designs through collaborative project team communication, planning documentation, system testing, and defect resolution. * Prioritize day-to-day activities and long-term project-oriented tasks. * Participate in project planning and project status communications. Requirements include: * Bachelor's Degree and/or equivalent work experience * Must be a US Citizen or Permanent Resident (green card holder) * A minimum of 3 years of in depth technical core product experience (Service Cloud,/Right Now), designing and configuring Oracle CX Cloud Suite of products, or progressive experience in a technical role focused on Contact Center, CRM, or customer experience applications including Data Analytics and Business Intelligence * Experience extending the Oracle CX Cloud product suite utilizing custom extension components such as custom business objects, custom process models, custom fields, etc. * Experience with LAMP (Linux, Apache, MySQL, PHP) technologies, REST and SOA-P API's, data and import mapping and error resolution * Strong understanding of database-driven, web and cloud application architectures * Able to troubleshoot technical problems both on-site and remotely. * Confidence and credibility in front of senior management and clients * Able to work individually or in a team environment * Excellent Verbal and Written Communication, Active Listening and Interpersonal skills * Organized and detail oriented * Self-driven Entrepreneurial Individual Desired experience includes: * Oracle CX Product Suite certification * Experience implementing or integrating Oracle CX Cloud with other Oracle Cloud products such as Oracle Marketing Cloud, Social Cloud, Integration Cloud, HCM Cloud, etc. * Experience with Public Sector and/or DOD projects. PLEASE USE REFERENCE #021801

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