Sr. Customer Service Representative

Robert Half Office Team
Washington, DC
Feb 15, 2018
Feb 20, 2018
Customer Service
Full Time
OfficeTeam is seeking a customer service candidate to fill an immediate need for a prestigious nonprofit in DC. The candidate will be responsible for the following: * Interact with constituents via inbound and outbound phone calls and email * Respond timely and professionally to inquiries from applicants, examinees, and other key audiences * Demonstrate knowledge of the organization * Apply department policies and procedures and feedback from monthly audits into daily routines. * Demonstrate expert customer service skills by: o Establishing rapport o Articulating client needs o Providing accurate responses o Refer unresolved grievances to appropriate staff for further investigation o Documenting all inquiries OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. Apply for this job now or contact us today at 888.981.6731 for additional information. All applicants applying for US job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. (C) 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use. *Req ID:* 04514-0010292632 *Functional Role:* Customer Service *Country:* USA *State:* DC *City:* WASHINGTON *Postal Code:* 20001-2385 *Compensation:* DOE *Requirements:* BA/BS degree is required Bilingual candidates encouraged to apply Experience with database such as Salesorce of Oasis a plus Excel experience

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