Service Manager

Employer
Service Tire Truck Centers
Location
York, PA
Posted
Feb 15, 2018
Closes
Feb 16, 2018
Function
Management
Industry
Other
Hours
Full Time
Essential Job Functions (include the following. Other duties may be assigned.) Supervise service personnel, promote teamwork and manage an efficient workplace. Conduct weekly meetings with service personnel. Quote product and service prices to customers as needed. Receive and schedule all service and/or repairs and dispatch road service calls in a professional manner. Maintain a daily log of all call activity. Save daily log for 6 months. Call customers back upon completion of road call. Obtain POA cents € (TM) s. Generate computer work orders. Review service work orders for complete information such as required customer information, repairs, mounts, new tires, valves, tolls and hours of service before giving to office. Work orders must be ready for billing within 24 hours of the service. Compare the prior nightA cents € (TM) s work order(s) to the answering service log. Ensure that all work orders are accounted for. Ensure that all products leave with proper paperwork. Communicate and record any attempts by an employee who violates company policy/procedures. With the assistance of the Branch Manager, schedule service personnel for 40 hour work weeks plus the night time duty roster. Ensure that requested mounts, flats and balances are done in time for delivery. Ensure that new hires are not exposed to any potential danger without having had the proper training. Inspect and maintain cleanliness and organization of service department, service vehicles and equipment. Ensure that VMRA cents € (TM) s are complete and turned in to office once a week. Ensure that service personnel are in company approved attire. Ensure that ALL air gauges are checked weekly. Maintain minimum levels of service supplies. Meet with Department/Branch Managers to ensure coordination of service activities with activities of other departments such as production, sales, warehouse and office. Responsible for scheduling maintenance and repair of service vehicles and equipment. Participate in planning personnel safety and plant protection activities. Enforce use of safety equipment. You are responsible for the safety of the personnel at your location. Reprimand and record all activity regarding personnel who violate company policies. Obtain guidance from Branch Manager. Use computer to check inventory, generate service work orders and to check retread status. Ensure that Outside Service calls are completed within 2 hours of customer contact. As needed, perform any service personnelA cents € (TM) s job duties to ensure prompt services to our customers. Daily work hours may be extended based on business needs, which could include weekends. Supervisory responsibilities: Directly supervise 2-15 employees. Carries out supervisory responsibilities in accordance with STTCA cents € (TM) s policies and applicable laws. Responsibilities include interviewing and training employees; scheduling, performing and directing service work; addressing complaints and resolving problems; appraising performance; rewarding and disciplining employees. Reporting vacation days, PTO days and excessive absenteeism and tardiness to Branch Manager. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to sit and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and depth perception. Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise level in the work environment is usually moderate. Work environment: while performing the duties of this job, the employee is frequently exposed to hot and/or cold warehouse conditions and occasionally exposed to all weather conditions due to dock exposure. The noise level in the work environment is usually moderate. Competency Problem SolvingA cents € cents Customer Service Interpersonal SkillsA cents € cents Oral Communication Written CommunicationA cents € cents Teamwork Managing PeopleA cents € cents Organizational Support QualityA cents € cents Quantity Safety and SecurityA cents € cents Attendance / Punctuality Initiative

More searches like this