LPN - Telephone Triage - Long Term Temporary

Employer
NRI
Location
Montgomery County, MD
Posted
Feb 12, 2018
Closes
Feb 27, 2018
Function
Nurse
Industry
Healthcare
Hours
Full Time
This is a non patient contact position - 

The Triage Nurse works as part of a team providing triage (prioritizing patients) telephone service to ensure prompt identification of patients with high risk conditions. 

Answering/manage phone calls that are clinical in nature -  Making appointments updating medical charts and sending correspondence to clinical team - Collects, assesses and triage information concerning the patients medical status from the referring physicians and the community -  Assess social and financial situation of patients - Present medical status, diagnosis, insurance concerns and last date of hospitalization date to Medical Director and Clinical Coordinator - Receives patients/partner complaints, obtains information and data from records and appropriate staff, composes report for review and resolution, or personally resolve complaints on non-clinical issues and problems or seeks assistance from medical director or clinical coordinator - Reviews patients medical diagnosis, prognosis, medications, procedures and clinical course and consult with Medical Doctor or field clinicians if the course of treatment needs modification - Coordinate with other staff to resolve and research patient accounts - Meets productivity goals and expectations - Responsive to customer questions, knows where and how to obtain information/answers 

Follows all policies and procedures, maintains strict confidentiality regarding patient and employee information. 

Licensed LPN - 3-5 years experience in Home Health or Hospice -

  • Must posses excellent observation, good nursing judgement and communication skills
  • Understands hospice, home care philosophy and issues of geriatric patient population  -
  • Understands principles of pain/symptom management  -
  • Proven ability to work within interdisciplinary setting - 
  • Demonstrates excellent verbal and written communication skills - 
  • Must be detailed oriented 

9 am - 5 pm (No weekends No after hours)

FREE PARKING ON PREMISES 

CASUAL DRESS ENVIRONMENT 

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