Quality Assurance Manager (Management Analyst III)
Works as part of the Office of Compliance and Risk Management, assists in carrying out the mission to protect the integrity of CSB programs and operations, as well as the health and safety of the individuals we serve. Skilled in developing systematic tools, work plans, and establishing quality assurance metrics and goals for clinical areas within the healthcare field. Must have extensive supervisory experience and strong interpersonal skills that allows collaboration with clinical and administrative managers and directors. Exhibits a dedicated and positive customer-focused attitude. Demonstrates flexibility, and an ability to thrive in a fast-paced ever changing behavioral healthcare environment. Seasoned in leading cross-system workgroups related to developing and conducting QA internal reviews of documentation. Detail-oriented and focused. This position reports directly to the Director of Compliance and Risk Management.
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Independently designs, develops, and coordinates ongoing department programs and special projects;
Performs a wide range of professional-level management work for more than one broad administrative function including complex analysis and diverse project management in a lead capacity;
Coordinates and manages the work of administrative, para-professional, and/or professional-level staff in the day-to-day activities of selected projects. Plans, organizes, and coordinates changes to the policies, procedures, or processes related to multiple administrative functions (financial, procurement, budget, human resources, contract or grants administration, information technology systems, etc.);
Plans and conducts or oversees studies or research activities to ensure program quality, determine unmet needs or ensure efficacy of existing programs;
Provides guidance, recommendations, and advice to departmental managers;
Serves on committees, task forces, and management teams to evaluate the effectiveness and efficiency of existing management/administrative systems;
Writes, edits, and finalizes reports and presentations and presents findings and recommendations to department senior managers.
Considerable knowledge of mission, goals, and objectives of the organizational unit, program, or activities to which incumbent is assigned;
Considerable knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. personnel, budgeting and financial management, contract administration and management);
Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
Ability to identify possible solutions for solving business problems;
Ability to make oral presentations to department management, other departments, or the public;
Ability to write detailed, accurate reports, grants, or solicitations for pertinent areas of administration;
Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
Ability to supervise and train staff;
Ability to lead assigned employees, including delegating and reviewing work assignments, providing coaching and guidance, monitoring and evaluating performance, and supporting training and development planning.
Any combination of education, experience, and training equivalent to the following: graduation from an accredited four-year college or university with a bachelor's degree in field related to the assigned functional area; plus four years of professional work experience within the functional area such as human resources, budgeting and financial management, contract administration and business management, business administration, public administration, mathematics, statistics or related field.
CERTIFICATES AND LICENSES REQUIRED:
A master's degree plus five or more years of experience in quality assurance, Federal and State laws and licensing regulations, including experience with medically complex and behavioral healthcare individuals. Ability to manage multiple projects and meet tight deadlines. Expertise with electronic health records and Microsoft Offices Suite applications.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry, a driving record check, and a check with the Office of the Inspector General (OIG) to the satisfaction of the employer.
Ability to stand, stoop, bend, stretch, walk, climb, sit, type on a keyboard, and lift up to 15 pounds. Acuity of vision is required to read data on a computer monitor. Ability to use keyboard-driven equipment. All duties performed with or without reasonable accommodations.
Panel interview; may include a written exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.