Suffolk, VA
Feb 09, 2018
Mar 28, 2018
Management, Nurse
Healthcare, Other
Full Time
Job Description:
Full Time, Days at
Sentara Obici Hospital in Suffolk, Virginia

Serves as a liaison between the providers and other hospital personnel (nursing and ICM largely but others also) and community services as necessary (Western Tidewater Free Clinic for example). Works on Patient Satisfaction, customer service and service recovery. Assist in new provider on-boarding to the group. Attend patient care conferences (challenging/complex patients). Attend unit based rounds and MDRs. Work with internal quality team on hospital and system wide quality goals through participation in meetings, brainstorming, troubleshooting etc.

Responsible and accountable for the provision and facilitation of comprehensive care coordination services and quality outcomes for patients across the continuum. Promotes effective utilization and monitoring of health services, collaborates and communicates with the healthcare team and patient/caregiver to manage care and transitions. Develops and/or implements a comprehensive care plan based on assessment and evaluation of patient/caregiver needs. Functions in one of the following practice settings: Acute Care, Service Lines, Ambulatory/Community-based, Home Health, and Long Term Care.

Education Level
RN-Bachelor's Level Degree

Required: Nursing - 3 years

Preferred: None, unless noted in the “Other” section below

Required: Registered Nurse

Preferred: Basic Life Support

Required: Communication, Critical Thinking, Service Orientation

Preferred: None, unless noted in the “Other” section below

BLS (if in a clinical setting). For Integrated Care Management departments, specialty certification required within one year of eligibility (ACM, CCM, CCCTM or RN-BC). For other service lines, certification based on specialty area required within one year of eligibility. 3 years Case Management experience preferred. For those in Behavioral Health - Certification in de-escalation training within 15 days of hire and annually. PACE specific incumbents for this position require a minimum of one year of experience working with the frail or elderly population.

Similar jobs