Vice President of Integrated Operations, Holy Cross Hospital
Department: Integrated Operations Division\t\t
This specific position provides management oversight to support consistent, customer-driven, results-oriented and high-performance patient support services and supply chain functions for the hospital. This position will develop and mentor a high performance responsive management team to ensure that the necessary support services are available to position Holy Cross Hospital's patient care team in a highly competitive market. This position is responsible for the following key functions: plant operations, supply chain (laundry, and environmental services) and security. This position also oversees organizational sourcing and cost management issues, parking management, and property management and leasing, and assists the executive team in other strategic and operational issues as needed. This position will require the development of shared services between Holy Cross Hospital and Holy Cross Germantown Hospital under the direction of the Hospital Presidents.Job Description Details:
Job Title: Vice President, Integrated Operations Services
Department: Integrated Operations Division
This specific position provides management oversight to support consistent, customer-driven, results-oriented and high-performance patient support services and supply chain functions for the hospital. This position will develop and mentor a high performance responsive management team to ensure that the necessary support services are available to position Holy Cross Hospital's patient care team in a highly competitive market. This position is responsible for the following key functions: plant operations, supply chain (laundry, and environmental services) and security. This position also oversees organizational sourcing and cost management issues, parking management, and property management and leasing, and assists the executive team in other strategic and operational issues as needed. This position will require the development of shared services between Holy Cross Hospital and Holy Cross Germantown Hospital under the direction of the Hospital Presidents.
Minimum licensure/certification required (if applicable): N/A
Bachelors Degree Required. Masters preferred.
Minimum Knowledge, Skills, & Abilities Required:
1. Ten or more years of service delivery experience at a large health care organization.
2.Ten or more years of project and program management experience requiring the reconciliation of multiple stakeholder priorities in complex organizations.
3. In-depth system and process knowledge of supply chain, financial, and scheduling functions in complex environments, preferably in health care settings.
4. Skilled and assertive negotiator of complex contractual relationships focused on value maximization.
5.Must be capable of multi-tasking and frequently re-prioritize to achieve desired objectives while maintaining daily processes.
6.Must be able to oversee shared services between HCH, HCGH and HCH Network.
7. Recognized health care or other complex industry leader with high professional, ethical and personal standards.
8. Skills in performance improvement techniques such as LEAN, Six Sigma, etc.
9. The ability to develop and maintain positive working relationships with, and the satisfaction of, colleagues, physicians, employees, volunteers, and the Board/Community members.
10. Must have a strong commitment to achieving optimal fiscal, and service (satisfaction) performance and achieve and maintain compliance with Federal, State, and County/local regulations and accreditation.
11. Must have knowledge of the evolving trends in the health care environment with particular awareness of safety, accreditation, and life safety code and emergency operations requirements.
12. Must have excellent verbal and written communication skills.
1. Operations-based management responsibility for patient service support areas.
2. Demonstrated results in compliance with regulatory requirements, and skills in documenting performance.
3. Desire to work in a mission based organization while creating a satisfying work environment.
4. Spreadsheet and graphing capability for analyses and presentation of material.
Holy Cross Health is an Equal Employment Opportunity (EEO) employer.
Qualified applicants are considered for employment without regard to Minority/Female/Disabled/Veteran (M/F/D/V) status.
Management at Holy Cross Hospital involves understanding that we operate within a fiduciary relationship in which we are expected to steward our community's resources in such a way that we produce high quality, safe, efficient, and effective care for both today's patients and tomorrow's patients. This enables us to become the most trusted provider of health services within our community.
A Vice President at Holy Cross is expected to understand their fiduciary responsibility to the community, demonstrate fidelity to the hospital, and operate consistently with its ethics and mission in their performance of their job duties. These duties include the management of human resources and systems to safely produce high quality care, patient and physician satisfaction, and sustainability. Vice Presidents generally have 24-hour responsibility for the operation of a division and its services as well as responsibility for coordinating achievements or responding to challenges across multiple divisions within the organization.
Vice presidents demonstrate ethical behavior, leadership capability, fiscal responsibility, excellent analytical and communication skills, and the ability to select, train and retain management employees. Appropriate leadership at this level requires recognition that long-term, sound working relationships across the organization and with our partners (medical staff, insurers, and community) are necessary. Successful Vice Presidents will have a constant awareness of how they are impacting these relationships through individual decisions and communications.
Constant improvement of the performance of the VP's division and monitoring alignment with the budget, operating and strategic plans are primary responsibilities of the VP. A Vice President selects, develops and mentors a performance oriented and responsive team that will ensure that the necessary divisional resources are available and focused to support Holy Cross Hospital and its management in a highly competitive market. Participation in setting organizational policy and adapting that policy as necessary is expected of each Vice President. Once policy is set, the Vice President is accountable for ensuring the application of policies across the organization.
Visual acuity and coordination including finger dexterity for frequent and prolonged use of the computer
Must be able to manage multiple workplace demands and set realistic and obtainable priorities related to such.
May be required to vary hours, days, and work schedules depending upon overall needs of the organization
Must often convey detailed, important spoken instructions to others accurately and quickly.
Must have ability to receive and understand detailed critical information through oral and/or written communication
Must be able to physically move about the facility and associated facilities (involves driving).
Reports directly to the President of the Hospital. Organizational responsibilities are accomplished, within broad strategic, operational, and budgetary parameters, through self-direction and personal initiative.
The VP, Integrated Operations Division is accountable for the performance of divisional employees and for the achievement of operating performance objectives of the hospital.
Directly supervises the following:
Sr. Director, Supply Chain
Director, Plant Operations
Director, Security, Safety and Transport
Director Clinical EngineeringTrinity Health's Commitment to Diversity and Inclusion
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