Call Center Advisor

Location
Rockville, MD
Posted
Feb 08, 2018
Closes
Mar 14, 2018
Function
Customer Service
Industry
Automotive
Hours
Full Time

Is this job for you? Hmmm...let see. Are you:

Able to work in a team
Able to ensure excellence in every interaction with customers
Able to maintain high productivity in a high volume environment
Able to handle complaints and difficult situations

Oh yeah?? ...then here's what-

Primary Responsibilities:

  • Answer incoming service calls: schedule, re-schedule, and confirm service appointments
  • Make outgoing calls: advise customers of open warranty recalls/campaigns, schedule future maintenance services, etc.
  • Research product/service information using available resources
  • Provide customers product/service information e.g. pricing
  • Field calls and escalate issues as appropriate
  • Provide customers vehicle drop-off/pick-up updates

Education & Experience:

  • High School diploma or equivalent
  • Experience in customer service environment
  • Experience with cars and/or in the automotive industry preferred

Key Competencies:

  • Superior speaking skills
  • Superior problem solving skills
  • High energy level
  • Ability to multi-task
  • Working knowledge of basic office computer software

Related fields and buzzwords: customer service, entry level, call center, business center, outbound calling, inbound calling, automotive industry, car business, customer support, client support

WP