Retail Store Associate
. **JOB TITLE:** Retail Associate **DEPARTMENT:** Operations **LOCATION:** Nitze Building, **Washington DC Campus** - Johns Hopkins University School of advanced International Studies **TYPE:** Limited - Part-time ~ 20 Hours Per week **POSITION SUMMARY:** This position is responsible for performing sales, customer assistance, processing of merchandise and clerical duties in the campus bookstore. **ESSENTIAL TASKS:** + Retail associate will keep retail areas and supply room clean, organized and maintain a safe work enviorrnent + Stock shelves, counters or tables with merchandise and price mark + Follow opening and closing procedures for effective and accurate store operations + Fulfill online orders through the Shopify system + Sell merchandise off-site at special events and as requested + Acknowledge and greet all guests, and handle inquiries as needed + Operate gift shop and cash registers and assist customers by processing all payments and purchases + Help customers with purchases by answering questions regarding merchandise + Prevent potential loss by communicating issues with management + Take inventory of merchandise twice a year + Participate in inventory counts and data updates in Shopify system. + Updates social media and maintain blogs on a regular basis + Maintaining store email by answering any incoming questions + Communicate with guests in person and online, ensuring customer service issues are effectively addressed + Answer and direct incoming calls + Other duties as assigned **KNOWLEDGE, SKILLS, and ABILITIES:** + Knowledge of general office procedures. + Ability to follow verbal and written directions. + Working knowledge of retail store procedures and practices. + Ability to handle credit card transactions + Ability to follow directions, read or copy information correctly. + Ability to perform basic mathematic calculations. + Excellent customer service and communication skills. + Familiarity with the inventory process. + Ability to demonstrate safe work habits and safe use of equipment. **POSITIONS SUPERVISED:** **EDUCATION, EXPERIENCE, and LICENSES/CERTIFICATIONS:** (A comparable amount of training, education or experience may be substituted for the minimum qualifications.) + Completion of high school/GED + 6 months related experience Equal Opportunity Employer: Johns Hopkins University is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria. The university promotes affirmative action for minorities, women, disabled persons, and veterans.