IT Customer Liaison - Mid/Experienced Level

Employer
National Security Agency
Location
Fort Meade, MD
Posted
Feb 07, 2018
Closes
Feb 19, 2018
Function
IT
Hours
Full Time
Responsibilities NSA Overview The professionals at the National Security Agency (NSA) have one common goal: to protect our nation. The mission requires a strong offense and a steadfast defense. The offense collects, processes and disseminates intelligence information derived from foreign signals for intelligence and counterintelligence purposes. The defense prevents adversaries from gaining access to sensitive of classified national security information. In support of a customer's mission, IT Customer Liaisons incorporate the customer's process and technology needs into the enterprise mission planning and execution space. Description of the Position The responsibilities of an IT Customer Liaisons include: - defining, interpreting, documenting, and prioritizing customer's technical requirements - preparing operational, functional, and technical requirement documentation - identifying opportunities to improve customers' capabilities by monitoring developments that indicate evolving customer technical needs and providing information about new and enhanced technical capabilities - Providing timely and accurate information regarding capabilities activities that may affect customer operations - Creating partnerships that promote interoperability and consolidate IT resources - Relaying customer feedback to appropriate IT managers Skills The ideal candidate is someone with a desire for continual learning and who possesses strong communication (oral and written), problem-solving, analytic, interpersonal skills, and is: - motivated - accountable - adaptable - detail-oriented - customer service & requirements oriented - able to work effectively (independently and/or within teams) across functional areas in a collaborative environment - able to manage multiple tasks with competing timelines and deliverables - proficient with Microsoft Office suite of tools (ie, Word, Excel) Knowledge and experience in one or more of the following areas is preferred: - Systems administration - Application administration - Information technology support or management - Requirement analysis - Systems Engineering Qualifications Salary Range: $68,036 - $106,012 (Full Performance) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 3 years of relevant experience or a Master's degree plus 1 year of relevant experience or a Doctoral degree and no experience. A high school diploma or GED plus 7 years of relevant experience, or an Associate's degree plus 5 years of relevant experience may be considered. Degree in Computer Science or related field (eg, Telecommunications, Engineering, Information Technology, Information Systems, Cyber Security, and Information Technology Security) is preferred. Relevant experience must be in a computer science (CS) or information technology (IT) area (eg, systems administration; application administration; and information technology support or management) and may also include requirement analysis. External engagement/collaboration experience (eg, participation in cross-Agency working groups, JDA, field assignments, and external customer support) is preferred. Salary Range: $96,970 - $148,967 (Senior) *The qualifications listed are the minimum acceptable to be considered for the position. Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Entry is with a Bachelor's degree plus 6 years of relevant experience, or a Master's degree plus 4 years of relevant experience, or a Doctoral degree plus 2 years of relevant experience. A high school diploma or GED plus 10 years of relevant experience, or an Associate's degree plus 8 years of relevant experience may be considered. Degree in Computer Science or related field (eg, Telecommunications, Engineering, Information Technology, Information Systems, Cyber Security, and Information Technology Security) is preferred. Relevant experience must be in a computer science (CS) or information technology (IT) area (eg, systems administration; application administration; and information technology support or management) and may also include requirement analysis. External engagement/collaboration experience (eg, participation in cross-Agency working groups, JDA, field assignments, and external customer support) is preferred.External engagement/collaboration experience (eg, participation in cross-Agency working groups, JDA, field assignments, and external customer support) is preferred. How To Apply - External To apply for this position, please click the 'Apply Now' button located at the top or bottom of this page. After completing the application and clicking the 'Submit Final' button, you will receive a confirmation email. Emails regarding your application status will be sent periodically. Please ensure your spam filters are configured to accept emails from noreply@nsa.gov. PLEASE NOTE: US Citizenship is required for all applicants. Reasonable accommodations provided to applicants with disabilities during the application and hiring process where appropriate. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. This position is a Defense Civilian Intelligence Personnel System (DCIPS) position in the Excepted Service under 10 USC 1601. DoD Components with DCIPS positions apply Veterans' Preference to eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by Section 2108 of Title 5 USC, you may be asked to submit documents verifying your eligibility. Please note that you will be asked a series of questions and your responses will be used as part of the screening process of your application. Your responses will assist in determining your eligibility for the position. Failure to provide the required information or providing inaccurate information will result in your application not being considered for this position. Only those applicants who meet the qualifications for the position will be contacted to begin employment processing. DCIPS Disclaimer The National Security Agency (NSA) is part of the DoD Intelligence Community Defense Civilian Intelligence Personnel System (DCIPS). All positions in the NSA are in the Excepted Services under 10 United States Codes (USC) 1601 appointment authority.

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