Employee Relations Manager

Rockville, MD
Feb 05, 2018
Feb 19, 2018
Full Time
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The Employee Relations Manager is an integral partner to HR management and assists in the design, development, and implementation of HR policies, practices, and services in support of Adventist HealthCare Mission and Values.

A key focus of the Employee Relations Manager is to anticipate, address, and support resolution of policy and procedural issues and inquiries, interpret and apply company policies and guidelines, and ensure compliance with all applicable Federal and State laws and regulations. Additionally, the Employee Relations Manager investigates and responds to EEO complaints.

The Employee Relations Manager delivers a broad range of professional employee relations and other HR services, and has a key role in delivering training to leaders and employees at all levels of the organization.

Advise, guide and provide support to employees and leaders in HR related activities including, but not limited to: employee relations, documentation, performance management, policy interpretation, and employee development.

Ensure consistent application of hospital policies and procedures regarding ADA, EEOC, disciplinary matters and recommends changes to policies and procedures as appropriate.

Anticipate, identify, intervene, and resolve issues. Conduct investigations of employee concerns and issues, as needed, and ensure timely and responsible resolution.

Serve as a liaison between employees and management, coaching and encouraging behaviors in line with Adventist HealthCares mission, culture, and values.

Maintain good communication and positive relationships with employees to promote employee satisfaction and ensure positive working environment

Conduct presentations to management and executive staff as needed

Participate in unemployment hearings.

Manages the process for resolution of employee grievance and progressive disciplinary action.

Respond to complex employee relations issues, such as harassment allegations, and work effectively with employees and management to address and resolve issues which require a high degree of judgment and decision making.

Investigate and respond to EEO complaints; collaborate with HR Business Partners and as needed legal counsel to resolve issues.

Coach the leadership team and HR colleagues to address organizational issues and barriers to employees success.

Gain ongoing employee feedback, assess issues and resolutions, analyze data, and make recommendations to the HR management team on policy and process changes, enhancements, and clarifications aimed at improved HR efficiency.

Maintain confidentiality in employee matters and respond appropriately, representing the HR team and Adventist HealthCare in a positive and professional manner.

Coordinates and/or conducts exit interviews to determine reasons behind voluntary separations. Provide report/metric/benchmark results of interviews to HR Director and/or VP of HR.


Bachelor's degree from an accredited institution.

3+ years Employee Relations experience, including experience investigating and resolving EEO complaints, leading harassment investigations, and dispute resolution skills.

Demonstrated experience with assessment and resolution of complex employee relations issues.

Experienced in EEO complaint investigation and responses to EEOC.

Comprehensive knowledge and understanding of Federal and State employment laws and regulations.

Strong interpersonal skills, detail oriented, and ability to coordinate groups of people and tasks simultaneously.

Ability to deal effectively with conflict, and use tact, diplomacy, and discretion in all matters.

Ability to work in a fast-paced environment

Ability to handle sensitive and confidential matters tactfully and professionally

Excellent verbal and written communication skills

Strong organizational skills and ability to manage multiple projects simultaneously

Knowledge of staffing and employment practices

Ability to work well under pressure and in stressful situations

Ability to work independently and also collaboratively with staff at all levels to achieve defined goals

Ability to handle questions and resolve issues in a timely and constructive manner

Strong data analysis and interpretation skills.

Skilled in the use of Microsoft Office software to include Word, Excel, PowerPoint, and Outlook.

Acute care hospital experience highly preferred, but not required

PHR Certification

Tobacco Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, We will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine use.

We will withdraw offers of employment to applicants who test positive for Cotinine (nicotine). Those testing positive for cotinine are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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