Long-Term Care Ombudsman (Social Services Specialist III)
Responds to requests for information about long-term care, individual nursing and assisted living facilities and home healthcare agencies. Investigates complaints in Northern Virginia region consisting of 100 facilities (10,000 beds). Assists in management of 60+ volunteers including recruiting, interviewing, training, placement, and monitoring of volunteers. Develops and provides ongoing education to volunteers, long-term care providers, governmental and community organizations. Serves as editor, including researching and writing for the program publications. Works with multiple agencies and groups at multiple levels, including the Virginia Office of the State Long-Term Care Ombudsman.
Note: This position requires intrastate and interstate travel throughout four jurisdictions in the Northern Virginia region (Alexandria, Arlington, Fairfax, and Loudoun); and requires some evening and weekend work, for public speaking or complaint investigation, as needed.
Graduation from an accredited four-year college or university with a bachelor's degree, plus three years of professional social work experience. A master's degree in a related field may be substituted for one year of the required experience.
CERTIFICATES AND LICENSES REQUIRED:
Valid driver's license. State certification as Long-Term Care Ombudsman within one year of employment.
Master's degree in social work (MSW). Education or experience in law, nursing, psychology, or other related field. Professional advocacy and/or ombudsman experience. Experience in the field of aging, long-term care, and/or volunteer management. Demonstrated understanding of the needs of frail adults, services targeted for them, and regulations that apply. Experience and/or interest in governmental policy and legislative advocacy work; training, public education and negotiation skills. Clear and concise oral and written communication skills and public speaking skills. Ability to work in fast paced and demanding environment. Requires knowledge and use of computers and databases; experience with database management software and Microsoft Office Suite applications, including MS Word, Excel, and Access. Requires detail-oriented, organized person with high-level skills in public speaking, networking, coordinating, data entry and multi-tasking.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position must satisfactorily complete a criminal background check, Child Protective Services Registry check, and driving record check. Sufficiently mobile to work with clients, service providers, community organizations, and groups outside the office. Ability to communicate clearly and concisely, both orally and in writing.
Ability to use automated technology. Visual acuity required by this position include close, distance, color, peripheral vision, depth perception and ability to adjust focus. All duties performed with or without reasonable accommodations.
Panel interview; may include a written exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.