Information Technology Technician III
Supports the Department of Land Development Services (LDS) and the Department of Code Compliance (DCC) providing tier one help desk support. Provide technical support for a variety of hardware and software platforms including, but not limited to; Oracle client/server, SQL client/server, network printing, Internet/Intranet, Dell desktops/laptops, Panasonic Toughbook laptops, Lenovo desktops, Microsoft Surface Pro tablets, peripherals (e.g., printers, plotters, scanners, receipt printers, audio/video equipment, etc.), and wireless mobile devices. Assists in maintaining hardware and software inventory. Conducts work in a team-based, collaborative manner with an emphasis on customer service and quality assurance.Employment Standards MINIMUM QUALIFICATIONS:Any combination education, experience, and training equivalent to graduation from high school; plus five years of experience in the installation, configuring, and troubleshooting of personal computers, network/telecommunications systems, multi-platform systems, mainframe interfaces; or possession of an associate degree in computer science, or related field; plus three years of similar experience.
NECESSARY SPECIAL REQUIREMENTS:
The appointee to this position will be required to complete a criminal background check to the satisfaction of the employer.
- Certifications: A+, Network+, Dell, and/or Microsoft
- Experience supporting the following:
- End users and high level management in a Microsoft Windows environment
- Workstations, laptops, and tablets
- Peripheral hardware (e.g., printers, scanners, plotters, cameras, receipt printers, cashier drawers, etc.)
- Microsoft Office 365 suite applications
- Oracle and SQL Client/Server environments
- Conference room audio/video equipment
- Wireless field devices and remote access problems
Ability to lift/move equipment up to 60 pounds with assistance. Dexterity and visual acuity to operate computer driven equipment. Sufficient mobility to provide support to customers generally in an office environment. All duties performed with or without reasonable accommodations.
Panel interview and may include exercise.
It is the policy of Fairfax County Government to prohibit discrimination on the basis of race, sex, color, national origin, religion, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.