Inside Sales Associate - Experienced
Colonial Electric Supply, Inc. is the premier wholesale electrical supply distributor in the tri-state area. We are a rapidly growing, family-owned and operated distributor with over 20 locations and more than 500 employees serving the Electrical Industry with high quality products and services. Colonial's strength is its "people first" strategy of building a winning team through career development, providing opportunities for success along with market competitive compensation and benefits.
SUMMARY Prepare accurate, on-time, competitive quotations for lighting construction bids enter and expedite orders, and support the branch and outside sales team's selling efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
the following. Other duties may be assigned.
- Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company at work or during company travel.
- Handles difficulties with customers and coworkers with diplomacy and seeks assistance when needed.
- Resolve customer order problems and complaints promptly.
- Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
- Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
- Identifies and uses appropriate company and/or customer pricing systems.
- Establishes or improves relationships with customers to better understand sales territory, schedule and customer needs by phone and customer visits.
- Talks with customers by phone or in person to receive orders for products.
- Make phone calls to regular and prospective customers to solicit orders.
- Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
- Solicits sale of new or additional products.
- Compiles lists of prospective customers for use as sales leads.
- Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
- Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
- Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
- Requisitions merchandise from stockroom and/or withdraws and assembles merchandise for immediate delivery, delayed customer pick-up, company truck delivery or shipment by common carrier. Load customer materials for “will call” orders.
- Purchases materials following approved purchasing procedures.
- Assists in collections of accounts and knows customer credit status and credit procedures.
- Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
- Prepares correspondence and reports necessary for business transactions.
- Keeps a careful, accurate and daily record of expenses to be reimbursed.
- Sell and promote branch and company-wide promotions and specials as directed.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and four years related experience and/or training preferred; or equivalent combination of education and experience.
Intermediate knowledge of Microsoft Suite: Word & Excel
Ability to fully navigate the web and and upload and download documents
Must have experience in sales or a related field with an electrical distributor and/or experience in the electrical distribution industry. Only candidates with previous experience will be considered for this role.