Senior Manager, Membership Data Process Improvement

Arlington, Virginia
Feb 02, 2018
Mar 09, 2018
Full Time

SUMMARY:  This position will be a key member of the Member and Field Relations (MFR) department with a focus on technology advancement to streamline processes and increase efficiencies. This position will own the operational processes and continually drive innovation and improvements in efficiency, service and quality through optimization of process and technology solutions.

Essential Duties and Responsibilities

  • Lead MFR Salesforce Development Initiatives
  • Work with MFR team members to understand program needs/business rules and then customize Salesforce to meet business requirements
  • Create and manage custom fields/objects, complex workflow rules, record types, data validation, page layouts, and triggers
  • Perform reoccurring data processes to meet reporting requirements and ensure data integrity
  • Serve as team liaison and work closely with internal IT team on system integration requirements between internal/proprietary legacy systems and Salesforce, as well as system integration requirements with external vendor systems and data
  • Develop and create customized reports and dashboards based upon department needs
  • Define, communicate and execute a data quality process to manage data health including standardization, completeness, and validity that drive key business decisions
  • Develop and maintain training materials for internal and external audiences, continuity documents and process documentation
  • Keep abreast of new Salesforce features and functionality in order to provide recommendations for process improvements
  • Serve as MFR lead for website design and capabilities
  • Seek new and innovative ways to meet the needs of MFR team and customers
  • Work with MFR team to develop new functionality and design for program materials to include training videos, internal and external documents/forms and reporting
  • Perform other duties as assigned

Knowledge, Skills & Abilities

  • Solid understanding of architecture, API and security policies
  • Excellent written and oral communications skills
  • Dedication to understanding the needs of AFA to provide the highest levels of service and continuous process improvements
  • Team player who thrives on collaborating and building partnerships through trust and open exchange of ideas


  • Must have a Bachelor’s Degree or equivalent experience
  • At least 2 years of experience related to the implementation, configuration, and integration of
  • Experience with carrying out process improvement initiatives
  • Experience with Partner and/or Customer Portal
  • Salesforce Administrator Certification
  • Salesforce MemberNation experience preferred
  • Working proficiency with Microsoft Excel and SQL
  • Project management experience highly desirable

Excellent benefits include health, dental and life insurance, LTD, FSA, tuition reimbursement, free parking and more. Please include a cover letter with your resume.

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