Professional Development Program Assistant (Part-time – 18.75 hours per week)

Location
Rockville, Maryland
Salary
Salary Range (Non-Negotiable): $21,956–$24,397
Posted
Feb 01, 2018
Closes
Mar 08, 2018
Hours
Part Time

Description

The purpose of this position is to support day-to-day business operations of the ASHA Professional Development (APD) team and to facilitate the prompt and accurate reporting of ASHA CEUs earned by participants in APD programs. The incumbent provides direct service to customers and serves as liaison between our team and the Action Center and Product Sales team. The incumbent ensures that customers are enrolled in their courses and that their records of completions are accurately and promptly recorded; manages course assessments; supports course and event setup; and conducts periodic reviews of course evaluations.

Responsibilities

  • Answer customer questions about course access, completions, and related matters
  • Monitor course enrollments and customer completions
  • Set up course exams and learning assessments
  • Support course and event setup and configuration
  • Reconcile and report course offering participation data to ASHA Continuing Education
  • Conduct periodic reviews of course evaluations

Qualifications

Knowledge Typically Acquired Through

  • Two years of post-high school education emphasizing use of common business software (word processing, spreadsheet, database applications), business skills, and oral and written language skills
  • At least one year of work experience involving in an office setting, involving both customer contact and performing clerical work with accuracy

Scope and Depth of Technical Skills/Knowledge

  • Experience with Microsoft Office Suite and demonstrated proficiency with Microsoft Outlook and Excel
  • Demonstrated ability to enter data accurately into a computer database program and generate reports

Scope and Depth of Non-Technical Skills/Knowledge

  • Demonstrated ability to independently complete multiple projects involving careful attention to detail, within deadlines, in the context of normal office distractions
  • Ability to independently compose grammatically correct, content appropriate business correspondence
  • Demonstrated ability to provide excellent customer service by phone and e-mail
  • Ability to work productively in teams in a project management environment

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