Audiovisual Technician, Integrated Learning Center (ILC) - Georgetown School of Medicine

Location
Washington D.C.
Posted
Jan 17, 2018
Closes
Mar 02, 2018
Function
Management
Industry
Specialty Trades
Hours
Full Time
Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Audiovisual Technician, Integrated Learning Center (ILC) - Georgetown School of Medicine

Georgetown's location in the nation's capital - an international crossroads, home of the renowned National Institutes of Health, and one of the world's most culturally exciting cities - certainly makes it unique. More distinguishing, however, is Georgetown's philosophy. The School of Medicine is heir to the long and rich Catholic and Jesuit tradition of caring for the sick. From its inception, Georgetown has been committed to the pursuit of knowledge in service of the community. The Georgetown medical experience is centered in "cura personalis" - care for the psychological, spiritual, social as well as physical well-being of the person.

The Audiovisual Technician promptly and accurately completes audiovisual requests from students, staff, and faculty. Reporting directly to the Manager of Technical and Educational Support Services, the Audiovisual Technician has duties that include but are not limited to:

Technology Management

  • Consults with clients and medical instructors/students regarding audiovisual and computer needs, technical capabilities and equipment requirements for classroom and ILC activities, events, lectures, and tests.
  • Advises and trains end users in the operations of equipment and facilities in accordance with their level and scope of use.
  • Performs in-depth diagnostic and maintenance actions on computer systems including 5 % MAC and 95% PC, O/S, network client and protocols (Novell, Win2K, and Win XP), internet connectivity (TCP/IP), and physical data connectivity.
  • Plans, schedules, and organizes computer software/hardware installs and upgrades.
  • Initiates and provides follow-up for external maintenance and internal maintenance (GUMP) support for those problems beyond normal capabilities.
  • Escalates advanced network and system issues to the Library Administrator and UIS.
  • Operates audiovisual equipment and computer systems for designated classes, meetings, events, and ILC to ensure smooth, trouble-free, and professional quality events.

Troubleshooting

  • Prepares user guides for classrooms and ILC for audiovisual equipment and computer hardware and software.
  • Responds to end users' computing questions and serves as a technical escalation point for CTS.
  • Coordinates installation and testing for Window and virus updates with vendors and UIS.
  • Provides weekly reports on the status of audiovisual and computer systems in classrooms, auditoria, and ILC.

ILC & Administrative Support

  • Provides audiovisual services, including on time checkout, delivery, set-up, and pick-up of audiovisual equipment to support client presentations and ILC.
  • Performs related administrative duties (such as maintain service schedule and files, provide front-desk and phone coverage, and manage supply and equipment inventories) to assure smooth and proper functioning of the department.
  • Initiates Service Requests and prepares job instructions.
  • Indirectly supervises 10 to 15 student workers.

Requirements

  • Bachelor's degree
  • 5 years of audiovisual support experience
  • Demonstrated expertise with computer, client layer and 1st tier networking technology in a networked environment
  • Expertise with computer hardware, software, and peripherals
  • Expertise with Operating System configurations for PC, Mac, O/S 10, and Win 98 through Win XP
  • Expert in use of standard office applications, such as Excel, Word, PowerPoint, web browsing, and anti-virus software
  • Ability to configure and troubleshoot custom built applications with unique hardware and network requirements
  • Willingness to learn and keep up-to-date with new technologies
  • Dedication to customer service and quality improvement

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume  for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff.  All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.