Supervisor, Mortgage Loan Operations

Alexandria , Virginia
Feb 20, 2018
Mar 03, 2018
Full Time


PenFed is hiring a Supervisor, Mortgage Loan Operations in Alexandria, Virginia. The primary purpose of this job is to oversee the daily activities of mortgage operations ensuring timely and accurate completion of section responsibilities, meet established guidelines and ensuring high quality member and/or lender service. Provides supervisory oversight and support to staff and performs the duties of an experienced processor.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.

    Works a processor pipeline consisting of employee loans and/or complicated loans and rushes
as needed. Maintains contact with members or correspondent lenders throughout the processing period, assisting them with any questions and notifying them of any additional information required.

    Monitors loans in process to determine any deviation from standard processing time and to take appropriate actions including notifying management for alternatives to ensure lenders and or members receive timely service. Manages workload distribution and monitors progress of loan volume and projects to ensure goals are met and proper documentation is attached. Interprets policies and guidelines for employees. Completes a thorough analysis of the loan file to determine credit worthiness and collateral value. Provides final approval on property adjustments and loan terms. Assists with writing and administering staff performance evaluations and coordinates the training and development of each employee, ensuring performance goals are established for each and progress monitored regularly. Prepares and/or sends training flashes in regards to changes, updates, systems enhancements, etc. May oversee closer, funder or processor activity and provides feedback on file flow and issues on closed/funded loans. Counsels and provides training and guidance to less experienced staff. Assists with cross training as needed.

Education and Experience

Equivalent combination of education and experience is considered.

    College degree preferred Three to five years related work experience Knowledge of mortgage operations, regulations and procedures required Strong verbal and written communication skills required

Supervisory Responsibility

    ​This position will supervise employees. 

Licenses and Certifications

    There are no additional certifications required.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.



Ability to travel to various worksites and be on-call is required. 


About Us

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 1.6 million members and over $23 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico, Okinawa, and Portugal. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day.

Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.

We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.

PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.


Similar jobs