BDC / Call Center Agent
Exclusive opportunity to join the Capitol Cadillac and Capitol Buick GMC automotive family as the BDC/Call Center/Loaner Car Agent for our dealership in Greenbelt, Maryland.
This is a multi-role team player who will have strong phone skills, assertive go-getter who is able to actively, efficiently, and proficiently multi-task phone calls, customer’s in-person, all the meanwhile handling fast paced loaner car department.
Accountability will be the crucial key to success, while handling current customer calls, follow-up to the customer calls for service, and ensuring timely processes of providing the customer with a loaner vehicle.
We have been in business serving the Washington Metropolitan area for over 80 years.
We are looking for someone with very strong customer service experience and a persuasive administrative skill set with a strong attention to detail.
Our highest priority is providing our clientele with an exceptional experience and we are in search of a candidate who can deliver on our customer’s necessarily high expectations each and every time.
Why chose Capitol Cadillac?
- Proven reputation for customer service and employee satisfaction since 1934
- Eager to innovate and share ideas to improve
- Strong team building environment
- Philosophy of internal development promoting from within
- Great location in Greenbelt, Maryland
- Above market compensation package
- 401k opportunities available
- Vacation Pay (after 1 year)
- Health insurance available
- Strong staff already in place
Successful background check and pre-employment drug screening required.