BDC / Call Center Agent

Location
Washington DC Metro
Salary
$11 - $12 per hour plus spiff bonuses
Posted
Jan 11, 2018
Closes
Feb 15, 2018
Ref
Service BDC
Function
Customer Service
Industry
Automotive
Career Level
Entry Level
Hours
Full Time

Exclusive opportunity to join the Capitol Cadillac and Capitol Buick GMC automotive family as the BDC/Call Center/Loaner Car Agent for our dealership in Greenbelt, Maryland.

This is a multi-role team player who will have strong phone skills, assertive go-getter who is able to actively, efficiently, and proficiently multi-task phone calls, customer’s in-person, all the meanwhile handling fast paced loaner car department.

Accountability will be the crucial key to success, while handling current customer calls, follow-up to the customer calls for service, and ensuring timely processes of providing the customer with a loaner vehicle.

We have been in business serving the Washington Metropolitan area for over 80 years.

We are looking for someone with very strong customer service experience and a persuasive administrative skill set with a strong attention to detail.

Our highest priority is providing our clientele with an exceptional experience and we are in search of a candidate who can deliver on our customer’s necessarily high expectations each and every time.

Why chose Capitol Cadillac?

  • Proven reputation for customer service and employee satisfaction since 1934
  • Eager to innovate and share ideas to improve
  • Strong team building environment
  • Philosophy of internal development promoting from within
  • Great location in Greenbelt, Maryland
  • Above market compensation package
  • 401k opportunities available
  • Vacation Pay (after 1 year)
  • Health insurance available
  • Strong staff already in place

Successful background check and pre-employment drug screening required.