Customer Service Team Coordinator- Claims

Virginia Beach, VA
Jan 08, 2018
Mar 01, 2018
Customer Service
Full Time
Job Description:

Optima Health (health plan for Sentara Healthcare) is seeking an experienced leader to join our claims operations team in the role of a Team Coordinator- Customer Service. This is a full-time position located in Virginia Beach, VA..

The ideal candidate will have:

1. Ability to analyze and interpret reports that are essential to managing lag2. Strong knowledge of Microsoft Office Suite Products3. Familiarity with healthcare claims processing4. Demonstrated leadership of multiple direct reports

This is an exciting opportunity for a versatile leader in search of a reputable and growing organization to challenge your goals both personally and professionally in a dynamic managed care environment.

Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group. Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy. Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change. In addition, serves as a role model for communication and teamwork between departments and divisions.

Education Level
Associate's Level Degree

Required: Healthcare - 5 years, Managed Care - 2 years

Preferred: None, unless noted in the “Other” section below

None, unless noted in the “Other” section below

Required: Mgmt of Staff Resources, Microsoft Access, Microsoft Excel, Microsoft Word, Technology/Computer

Preferred: Operation and Control