Director, Consumer Credit Risk Management

McLean , Virginia
Jan 29, 2018
Mar 02, 2018
Executive, Director
Full Time


PenFed is hiring a Director, Consumer Credit Risk Management in our McLean, VA Headquarters. The primary purpose of this job is to play a pivotal role in lending administration focusing consumer lending products. This includes but not limited to management functions to conduct review of lending decisions, support manual underwriting, develop loan officer training and ensure compliance to PenFed policies as well as all regulations.


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.  


    Lead judgmental decision and quality control function for consumer lending products, including Credit Card, Direct and Indirect Auto Loan, Unsecured Personal Loan, Student Refi and other Consumer Loans. Responsibilities include: Re-underwrite and assess Consumer Loan Officer (CLO) manual underwriting decisions. Provide and communicate assessment summary and findings to CLOs, PenFed management and Board. Make judgmental decisions on all underwriting and pricing exception requests, complains / inquiries from Executive Correspondence and field to Lending Services, including research, recommendation to assist with Loan Review Committee decision, response and documentation. Identify opportunities in automated credit policy, manual underwriting guideline, loan origination / decision system and processes; partner with stakeholders to take appropriate actions.  Perform quality control to monitor loan application data integration, stipulation, validation and documentation requirements are met before funding. Administer CLO lending authority, including grant, change and revocation of lending authority.
Provide input and assist in developing and managing ongoing revisions to manual underwriting guideline & procedures. Implement consumer lending standards established by Credit Risk Committee and help ensure organizational compliance with set standards, policies and procedures. Develop PenFed Loan Officer training plans to ensure compliance with all regulations, industry practices, and established policies and procedures.  Oversee and conduct the training of all PenFed Loan Officers with primary responsibility on Consumer products, including Credit Cards, Direct and Indirect autos, and Student Loans. Collaborate with Compliance and Financial Security, provide ongoing guidance to loan officers concerning credit risks, potential fraud, regulations, and lending opportunities in the form of regularly scheduled and ad hoc loan officer meetings, training and informational emails, Loan Officer Newsletter, intranet webpage, mentoring programs, one on one counselling, etc. Manage PenFed employee and official loan application for consumer loans. Assist in the development and/or revisions of PenFed’s loan applications and other processes/documents related to the loan granting process. Consult with Vice President of Lending Services and the Chief Credit Risk Officer on exceptions to standard policies and procedures. Regularly assists with special projects as required.   

Education and Experience

Equivalent combination of education and experience is considered.

    Bachelor’s Degree in business or a related field is required. Minimum of eight (8) years of experience in consumer lending is required especially in judgmental decision in consumer products and underwriter training. Experience in a supervisory role is required. Knowledge of Federal lending regulations and legislation as it relates to consumer credit required for consumer loans.  Knowledge of NCUA and CFPB regulations preferred.

Supervisory Responsibility

This position will directly supervise employees.


Licenses and Certifications

There are no additional certifications required.


Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *



Limited travel to various worksites is required.




About Us

Founded in 1935, and still growing, we began as the War Department Federal Credit Union.  Today, PenFed is one of the country’s strongest and most stable financial institutions with over 1.5 million members and over $21 billion in assets.  We serve members in all 50 states and the District of Columbia, as well as on military bases in Guam, Puerto Rico and Okinawa. 


Our mission isn’t simply to help our members get by. We exist to help them realize every ounce of their potential. We exist to educate, and to encourage. We exist to usher their dreams into the land of reality.


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more.


PenFed is an Equal Opportunity Employer

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same.


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 703-838-1568.



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